INNOVATE THROUGH MOTIVATION MSP Services Overview KEVIN KIRKPATRICK – OWNER, MSP INC LOGO

Agenda About us IT Challenges Our Approach Our Services Next Steps

About Us MSP INC Pre-eminent Managed Service Provider –“Provide organizations with predictable, business-focused IT services that optimize operations, manage risk and deliver measurable business value to our customers.” Experience – in operation, # of employees, certifications –Focus on and – Comprehensive Services Offerings – Capable –

Unpredictable, costly downtime –Staff and corporate productivity are impacted when your systems are not functioning properly Managing IT Costs –Amount and predictability of ongoing cost Management Time –Time and effort of non-technical staff overseeing problem fixes Risk and Exposure –Security –Data loss or theft –Compliance uncertainties –Interruption of vital IT services Strategic Issues –Lack of accountability or ownership of problems –Lack of optimization IT Challenges ISSUES IMPACTING YOUR BUSINESS

Our Approach PEOPLE, PROCESS & TECHNOLOGY

Our Approach Assess Detailed analysis of your current environment, reporting on issues and actionable items. On-board Initial maintenance activities, projects, and remediation required to stabilize your technology. Manage Ongoing delivery of monitoring & maintenance designed to keep your business optimized. Protect Application of industry best practices for security & backup management. Optimize Enterprise class technology and staff to keep your infrastructure optimized. Critical issues are identified, reported, and resolved in real time. PEOPLE, PROCESS & TECHNOLOGY

Network Operations Center SUPPORTING YOUR BUSINESS IN THE BACKGROUND

Our Services Essential IT Support Our team of field engineers and NOC support group are available to assist with all your day to day IT support or project requirements. à la carte Individual IT services that target a specific need, allowing you to select only the services you require. Proactive Management plan designed to support key IT systems. Delivers value through operational reliability and preventing issues. Managed Fully outsourced solutions, designed to fulfill an organizations entire IT requirements. FLEXIBLE SOLUTIONS TO MEET YOUR NEEDS

Essential IT Support Resolution Speed: Onsite & Remote Assistance Pricing: Competitive hourly rates Discounted blocks available Essential for all Businesses: All clients receive Access to our NOC Engineers Regular asset, network health & warranty reporting Advanced diagnostic technology DAY TO DAY TECHNOLOGY SUPPORT

à la carte CUSTOMIZABLE MENU OF SERVICES Simple, cost effective solutions that meet your specific requirements. Select the right mix of services for your business. Customize a unique solution tailored to your needs. À la carte OptionsDescription IT Support Essentials Having trouble keeping track of you IT assets? Wish you had a better way to get faster support? This is the answer for you. Professional Monitoring There is no better way to know what is going on in your IT environment and therefore, no better way to speed up recovery when an issue occurs. Patch Management Never worry about having your patches up to date again. Let the experts ensure that your windows and non- windows patches are at a secure level. Managed Anti-virus Total desktop security solution including Anti-Virus, Anti- Malware, Hosted Intrusion Protection. Managed Anti-spam 80% of all virus are delivered via . This service offers perimeter protection preventing unwanted and spam from reaching your network or users. Managed Backup Ensure business continuity through scheduled back-up of critical data and restoration in the event of data loss. Apply industry best-practices for the protection of your data against loss through regular on-site backup. Managed Replication Moving your data offsite daily provides an additional layer of protection in the event of a disaster at your site. Critical data and restore information is housed in our secure data center. Managed Compliance Reporting Meet regulatory compliance requirements for less than your phone bill each month. Being prepared for the audit is much cheaper than paying for it.

Proactive Significantly improved overall system reliability and performance IT spending focused on issue avoidance and service optimization rather than ‘fighting fires’ Predictable network and system management costs Improved security An outsourced IT management solution NETWORK MANAGEMENT, MAINTENANCE & MONITORING Program ElementsIncluded Services Proactive ServerAdvanced Performance Monitoring Key Application Maintenance OS Patch Management Scheduled Preventative Maintenance Proactive WorkstationOS Patch Management Scheduled Preventative Maintenance Availability Monitoring Proactive BackupBackup Deployment & Configuration Backup Performance Monitoring Backup Software Updates Scheduled Backup Jobs Proactive SupportQuarterly Network Health Review Additional Network, End-user & Network Support Billed at T&M Rates Proactive SecurityAnti-Virus Monitoring & Management Anti-Spam Monitoring & Management Proactive NetworkRouter/Switch Monitoring

Fully Managed Total cost predictability A single monthly fee for a complete IT solution Lower total cost of ownership and management System reliability and performance Highest level of response to issues Minimize risk of intrusion, data theft and lost productivity Focus on your core competence and not your network Costs less than hiring internal IT staff FULLY FIXED FEE IT OUTSOURCING Program ElementsIncluded Services Managed ServerAdvanced Performance Monitoring Configuration Management Key Application Maintenance OS Patch Management Real Time Server Optimization Scheduled Preventative Maintenance Managed WorkstationAdvanced Performance Monitoring Configuration Management & Enforcement OS Patch Management Real Time Workstation Optimization Scheduled Preventative Maintenance Managed NetworkFirewall Management & Maintenance Router Monitoring Switch Monitoring Managed SecurityAnti-Virus Monitoring Hosted Anti-Spam Integrated Anti-Virus Management Regular Vulnerability Scanning Managed BackupBackup Deployment & Configuration Backup Performance Monitoring Backup Software Updates Scheduled Backup Jobs Data Center Replication & Disaster Recovery Planning Managed SupportMonthly Network Health Review Unlimited Network, End-user & Network Support

Next Steps Select Services Technical Assessment Solution Proposal