Knowledge Management Technologies Lisa Lowery Texas A & M - Texarkana Knowledge is NOT Layered (Clark, 2010) ITED 501 October 13, 2010 Dr. Bosede Aworuwa.

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Presentation transcript:

Knowledge Management Technologies Lisa Lowery Texas A & M - Texarkana Knowledge is NOT Layered (Clark, 2010) ITED 501 October 13, 2010 Dr. Bosede Aworuwa

Knowledge Management Technologies Knowledge management can be an asset to an organization. Important in places such as academic libraries, banking, government, and it adds a critical value to E-Learning media.

Knowledge is usually defined as principles, information, and a compilation of rules. Knowledge Management Technologies Management deals with setting boundaries to guarantee quality in a product and/or process. Knowledge Management system of setting boundaries by tagging, collecting, organizing, storing, and retrieving principles, information, rules, and human data.

Knowledge is constantly changing therefore updates of new inputs, new experiences, new feelings, and new procedures must take place. Knowledge Management Technologies Knowledge

Types of Knowledge Tacit knowledge: its explicit! Explicit Knowledge that can be codified or documented in textbooks, magazines, and newspapers. (Reiser & Dempsey, 2007) Tacit Knowledge of experience and insight (Reiser & Dempsey, 2007)

Comprehensive KM System Codification (collective information) Collaboration (peer to peer sharing) Access (gateway to information)

KM in the Workplace Codify Knowledge Selecting the right information at the right time for the right person makes knowledge useful. Knowledge Sharing Is Power Open sharing of information must be encouraged in the workplace.

Academic Libraries use knowledge management to organize customer knowledge. Knowledge Capture and/or Creation Knowledge Sharing and Dissemination Knowledge Acquisition and Application Providing Innovative Service Co nte xtu ali ze Val ida ted Update Access KM cycle model for academic libraries (Daneshgar & Bosanquet, 2010

KM in Banking Industry emphasis on creating knowledge is to understand customers’ needs, to increase their satisfaction, and to retain them as customers. Focus areas for value discipline (Alrawi and Elkhatib, 2009).

References Alrawi, K. & Elkhatib, S. (2009). Knowledge management practices in the banking industry: Present and future state, Journal of Knowledge Management Practice, 10(4), From Clark, Don, (2010). Knowledge Management. Retrieved October 4, 2010 from Daneshgar, F. & Bosanquet, L.(2010) “Organizing customer knowledge in academic libraries” Electronic Journal of Knowledge Management, 8(1), , available online at com Reiser, R. A., & Dempsey, J. V. (2007). Trends and issues in instructional design and technology. Upper Saddle River, NJ: Pearson. Tacit knowledge: its explicit! (n. d.) Retrieved October 14, 2010 from