IFTA COMMISSIONER TRAINING COMMITTEE UPDATE July 2012 IFTA Annual Business Meeting

Committee Purpose Committee Purpose To develop IFTA Commissioner training To develop IFTA Commissioner training Target audience Target audience –IFTA Commissioners –IFTA Assistant Commissioners

Committee Background IFTA Board created the CTC as a result of its strategic planning efforts. Development of Commissioner training supports the strategic goal: To continuously plan, manage, and review IFTA, Inc’s existing resources and new opportunities to ensure that organizational purposes are achieved.

Committee Charge Identify needs for training Identify needs for training Recommend how training needs can be met Recommend how training needs can be met Determine whether to develop written and/or electronic materials Determine whether to develop written and/or electronic materials Obtain Board feedback Obtain Board feedback Draft materials Draft materials

Committee Members Russell Holleger (DE) – Chair Russell Holleger (DE) – Chair Julian Fitzgerald, Sr. (NC) Julian Fitzgerald, Sr. (NC) Rena Hussey (VA) Rena Hussey (VA) Roland Marr (IL) Roland Marr (IL) Marge Noll (MN) Marge Noll (MN) Carla Pape (ID) Carla Pape (ID) Cindy Swanson (CA) Cindy Swanson (CA) Earleen Weaver (WY) Earleen Weaver (WY) Stuart Zion (CO) – IFTA Board Liaison Stuart Zion (CO) – IFTA Board Liaison Lonette Turner – IFTA, Inc. Advisor Lonette Turner – IFTA, Inc. Advisor Debbie Meise – IFTA, Inc. Advisor Debbie Meise – IFTA, Inc. Advisor

Committee Activities to Date 12/13/2011 – Board issued charge 12/13/2011 – Board issued charge 1/20/2012 – CTC organizational conference call 1/20/2012 – CTC organizational conference call March/April 2012 – Survey to assess level of experience and anticipated needs March/April 2012 – Survey to assess level of experience and anticipated needs 4/5/2012 – CTC conference call 4/5/2012 – CTC conference call 6/28/2012 – CTC conference call 6/28/2012 – CTC conference call

Survey Results – Experience Years of IFTA Experience Less than 1 year – 0 (0%) Less than 1 year – 0 (0%) 1 to 3 years – 11 (28%) 1 to 3 years – 11 (28%) 3 to 5 years – 5 (13%) 3 to 5 years – 5 (13%) 5 to 10 years – 5 (13%) 5 to 10 years – 5 (13%) 10 or more years – 19 (48%) 10 or more years – 19 (48%)

Survey Results – Experience Years as IFTA Commissioner or Assistant Commissioner Less than 1 year – 0 (0%) Less than 1 year – 0 (0%) 1 to 3 years – 15 (38%) 1 to 3 years – 15 (38%) 3 to 5 years – 8 (20%) 3 to 5 years – 8 (20%) 5 to 10 years – 3 (8%) 5 to 10 years – 3 (8%) 10 or more years – 14 (35%) 10 or more years – 14 (35%)

Survey Results – Topics Ballot process – 28 (70%) Ballot process – 28 (70%) Role of IFTA, Inc. – 21 (53%) Role of IFTA, Inc. – 21 (53%) Dispute resolution process – 20 (50%) Dispute resolution process – 20 (50%) Functions of Board – 19 (48%) Functions of Board – 19 (48%) CBI process – 19 (48%) CBI process – 19 (48%) Clearinghouse process – 19 (48%) Clearinghouse process – 19 (48%) How IRP/IFTA fit together – 18 (45%) How IRP/IFTA fit together – 18 (45%) Annual reports and other data – 17 (43%) Annual reports and other data – 17 (43%) Committees and their functions – 15 (38%) Committees and their functions – 15 (38%) Meeting formats/content – 12 (30%) Meeting formats/content – 12 (30%) IFTA website – 11 (28%) IFTA website – 11 (28%) Program Compliance Review process – 0 (0%) Program Compliance Review process – 0 (0%)

Survey Results – Training Methods Webinars – 27 (68%) Webinars – 27 (68%) Online self guided training – 25 (63%) Online self guided training – 25 (63%) At meetings in person – 16 (40%) At meetings in person – 16 (40%) Training manuals (hard copy) – 11 (28%) Training manuals (hard copy) – 11 (28%)

Next Steps Membership feedback at ABM Membership feedback at ABM Recommendations to Board Recommendations to Board Development of training materials Development of training materials

Membership Feedback Webinars versus online self guided training Webinars versus online self guided training Formal mentoring program Formal mentoring program

IFTA COMMISSIONER TRAINING COMMITTEE UPDATE Questions or Comments