Training and Marketing: Setting End-Users Up for Success Leah Bergman E-Learning Specialist University of Dayton June 17, 2010

Overview About UD Our Team Our Instance of Sakai Transition to Sakai Training Marketing Lessons Learned

The University of Dayton Located in Dayton, Ohio Private, Catholic Marianist University Established in Undergraduate Students, 3000 Graduate Student 400 Faculty

UD’s E-Learning Team Training and Support  Ryan Allen – Senior E-Learning Specialist  Leah Bergman – E-Learning Specialist  Jerry Timbrook – E-Learning Specialist Development  Paul Dagnall – Web Developer  Matt Mize – Systems Administrator

St. Isidore of Seville Patron Saint of Students & Computers

Transition from WebCT to Sakai 3% Isidore 41% Isidore 64% Isidore Number of Courses

Training Challenges Challenges Poor attendance Varying technical abilities Different learning styles Technophobia Teaching people to “learn to fish”

Offer Incentives Free food T-shirts

Host Different Sessions Mastering Isidore Isidore Tool Spotlight One-on-one Sessions

Mastering Isidore Two hour hands-on session Cover the basics Demonstrate help resources

Isidore Tool Spotlights One hour hands-on session Cover 1 or 2 tools in- depth Utilize handouts

One-on-One Sessions Come prepared: build course files ahead of time Work at an individual pace

Training: Sometimes A Team Effort

Training Stats 140 faculty attended Mastering Isidore sessions 328 faculty attended Isidore Tool Spotlight sessions 78% of faculty attended at least one Isidore workshop Training sessions were rated the most effective way of getting help with Isidore

Marketing How are we going to get faculty and staff excited about learning about and using a new system? Messages we wanted to relay: Isidore is fun Isidore is easy to learn/use We’re here to help

February 2009

March 2009

Help with the Move

Course Move Confirmation

April 2009

August 2009

October 2009

Lessons Learned Teamwork works best

Lessons Learned Teamwork works best Listen to your customers

Lessons Learned Teamwork works best Listen to your customers Don’t be afraid to try something different

Lessons Learned Teamwork works best Listen to your customers Don’t be afraid to try something different Ask for help and utilize community resources