Commonwealth of Massachusetts Statewide Strategic IT Consolidation (ITC) Initiative Phase 3d Work Plan IT Consolidation Working Group Discussion Document June 14, 2010 DRAFT – FOR DISCUSSION PURPOSES ONLY

- 2 - DRAFT FOR DISCUSSION PURPOSES ONLY 1. Recap Phase 3c (Current) Workplan

- 3 - DRAFT FOR DISCUSSION PURPOSES ONLY We Are Here

- 4 - DRAFT FOR DISCUSSION PURPOSES ONLY We Are Here

- 5 - DRAFT FOR DISCUSSION PURPOSES ONLY We Are Here

IT Consolidation Phase 3c Work Plan Goals Key Benefits Efficiency Effectiveness Information Security 1. Program Management Secretariat IT ServicesCommonwealth IT Infrastructure ServicesCommonwealth Service Excellence 2. Helpdesk Services –Consolidated ANF, EOHED, EOPSS 3. Desktop/LAN Services –Consolidated ANF, EOEEA, EOLWD & EOHED –EOHHS, EOPSS (initiated) 4. Website IA portalized –EOE (1 agency), MassDOT & Mass.Gov coordinate portal retooling efforts 5. Application Services –Initiated Consolidation EOEEA, HHS & MassDOT –Secretariat Analysis and Strategic Planning underway 6. Data Center Services ‒ Server virtualization architecture developed ‒ EOHHS data center pilot completed ‒ Consolidation plans synchronized ‒ Timelines for asset transition complete ‒ Wave 1b Plan developed 7. Network Services ‒ EOHHS VoIP solution architected and implementation initiated ‒ Telecom audit vendor selected ‒ EOEEA telecom audit findings piloted ‒ Network Design Implementation plan complete 8. & Directory Services ‒ MassMail eJournaling & archival strategy short term and long term priorities established, vendors selected and Short Term solution deployed ‒ Begin consolidating CHSB, MassDOT on MassMail ‒ Active Directory Strategy developed & approved. 9. Service Excellence ‒ Phase 1 Asset Management Business Plan for each ITD service ‒ High level services metrics approved by ISB ‒ FY11 rates for ITD svcs developed & approved by ISB ‒ FY11 Svc Catalog updated ‒ New helpdesk tool contract finalized; implementation plan developed; incident reporting activated, implementation in progress 10. IT Sourcing Strategy Developed 11. IT Governance Benefits tracking measurement and reporting process rolled-out across all Secretariats Coordination processes between CIO Cabinet, ISB, TGB, ESB implemented 12. IT Finance Secretariat Financial ISAs dissolved; Operating Models Implemented. Chargeback rates for Sec. Svcs. approved SCIO oversight of IT spend through MMARS workflow implemented in selected Secretariats 13. HR/Talent Wave 1 EOHHS staff transition to ITD IT workforce trained on ITIL; IT learning program plans developed and launch enabled 14. Communications Program communications transitioned to Commonwealth as Primary Owner Regular IT Consolidation Communications with stakeholders continued

- 7 - DRAFT FOR DISCUSSION PURPOSES ONLY 2. Overview of Phase 3d Workplan (1 st Draft)

- 8 - DRAFT FOR DISCUSSION PURPOSES ONLY Overview of 1 st Draft of New Phase 3d Workplan April – June 30, 2010 As you review the status of the key milestones, consider: –Close out of Phase 3c over the next 2 weeks –Provide quality updates w/ “complete” status noted or identified. –Dashboard meeting rescheduled for Wednesday 6/16 due to Holiday July – September 1, 2010 Handout is a 1 st cut draft only Please review and provide feedback by close of business Wen 6/23 to be reviewed at the 6/28 ITC Working Group Meeting ‒ to Ben Block cc John McElhenny As you review the status of the key milestones, please consider: –Items carried over from Phase 3c –Priority activities including specific milestone dates –New areas reporting: (i.e. SDC) Phase 3cPhase 3d Please see separate Phase 3d handout

What Will Program Success Look Like on September 1 st ? Key Benefits Efficiency Effectiveness Information Security Secretariat IT Services Commonwealth IT Infrastructure Services Commonwealth Service Excellence 2. Helpdesk Services Consolidated: ANF, EOE, EEA & HED EOHHS Implemented: Fulfillment, Chg & Asset Mgmt systems MassDOT: Implemented new tracking systems and web forms 3. Desktop / LAN Services Consolidated: EEA, HED Standardized processes at HHS Detailed Planning at EOE 4. Web IA Completed Wave 1a Migrations: HED Completed Decommissioning Plan: HHS Completed Wave 1 migration: EEA Identified Project Manager & initiated needs assessment process: ANF 5. Application Services Staffing plan for PM & Apps support established: ANF Obtained Business Acceptance for Plan: LWD, EEA & EOPSS Established App Governance Model: HHS 6. Data Center Services EOHHS data center pilot completed EOHHS Wave 1a asset transition completed Wave 1b inventories and detailed planning completed 7. Second Data Center SDC program Governance Completed 8. Network Services EOHHS VoIP implemented (x sites / x handsets) EOEEA Telecom Audit vendor engaged and Analysis initiated Governance & operational models defined MBI implemented RTNO Model 9. & Directory Services Hub Assessment completed Existing ITD Vault repurposed RMV Latency issues resolved 10. Service Excellence Reporting High Level Svcs Metrics Reporting on ITD’s HHS Bundled Svcs delivery FY11 Svc Catalog updated Service Excellence Re-platform Phase 1 implemented 11. IT Sourcing Strategy Initiated 11. IT Governance Benefits tracking measurement and reporting for Q4 delivered. Coordination processes between CIO Cabinet, ISB, TGB, ESB implemented. 13. IT Finance Secretariats executed & refined operating models and chargeback rates. Governance communicated re: billing & asset transfers. 14. HR/Talent Wave 1 staff transition process completed. IT Learning Program “LearnIT” launched. 15. Communications Ongoing Program Communications. Targeted communications to Secretariat stakeholders continued. 1. Program Management 12. IT Governance