Sept

Policy Admin Agenda Underwriter POS & Claim & Customer service Premium Service Center 2

Underwriting 1 Policy admin

Incomplete Ratio Under 10% Target 2010

Incomplete Ratio Under 10% Target 2010 UW Index7th8th9th Due tonon UWUW totalnon UWUW totalnon UWUW total HCM11.3%9.8%3.2%5.1%2.4%8.9% HCM20.0%3.8%3.7%6.2%0.0%4.9% HCM0.9%7.8%3.3%5.4%1.6%7.6% Dong Nai03.1%2.0%3.9%1.9%3.8% HAN15.8% 5.4%12.2%7.9%21.8% HAN24.6%6.1%13.9%17.6%7.9%23.0% HAN30.9%6.4%12.0%17.3%11.0%30.5% Ha Noi3.7%6.1%11.7%16.5%8.9%25.1% Da nang0.0%5.1%9.4%11.3% 20.0% Can Tho2.0%2.9%0.5%1.6%1.1%3.3% Grand Total2.1%5.7%6.5%9.5%5.6%15.5%

Confirmation slip (CFS ) return Speed Over 94 % Target 2010

Confirmation slip (CFS) return Over 94 % Target 2010 CFS Within 14 days UW Index 3rd 4th5th6th7th8th HCM197.6%96.4%93.1%94.6%96.8%98.0% HCM250.0%84.4%85.2%89.6%100.0%94.9% HCM96.1%93.9%90.4%92.9%97.8%97.0% DONG NAI 88.8%99.2%99.1%95.9% HAN196.7%95.1%96.8%98.5%92.6%91.4% HAN299.2%97.6%100.0%99.0%97.0%95.0% HAN397.8%97.7%99.2%98.1%89.4%93.1% HANOI98.2%97.1%99.1%98.6%93.4%93.6% DANANG100.0%96.5%89.1%100.0% 96.0% CANTHO98.6%94.2%96.0%96.8%98.1%95.4% CFS within 14 days98.1%95.4%94.6%97.0%96.2%95.1%

POS & Claim & Customer service 2 Policy admin

Not-taken Ratio Under 4% Target 2010

Not-taken Ratio Under 4% Target 2010 Area7 th 8 th /- Issues casesNot-taken Ratio CasesPremiumCasesPremium HCM2.2%225 1,275,591, ,684,0002.7%0.5% HN3.7%410 2,248,993, ,792,0001.3%-2.4% DN0.0%40 141,120, %0% CT3.2% ,043, ,851,0003.6%0.4% DNI1.1% ,627, ,005,0006.4%5.3% Total2.8%960 4,735,374, ,332,0002.5%-0.3%

Confirmation call Over 92 % Target 2010

Confirmation call Over 92 % Target 2010 AreaJuly August +/- Accept case Incomple te case Ratio HCM100% %0% HN93,9% %6,1% DN100%500100%0% CT100% %0% DNI100%730100%0% Total97,3% %2,7%

Policy admin Premium collection 3

TIA checking Over 96 % Target 2010

TIA checking Over 96 % Target 2010 Area8th 9th,2010 +/- Checkable case Uncheck case Ratio HCMC % % -0.3% HCMC % % -4.0% HCM subtotal 97.8% % -1.5% HN % % 0.1% HN % % -0.2% HN % % -3.2% HN subtotal 98.5% % -1.6% DN 86.7% % 11.5% CT 100.0% % -3.4% DNI 99.4% % -2.2% Company97.3% %-0.5%

Collection efficiency Over 80 % Target 2010

Collection efficiency Over 80 % Target 2010 AreaMay June %+/- ReceivableActual casePremium (M)casePremium (M) Staff Div. 100 %9 28, , %0 % HCM %552 1,283, ,026, %-2.8 % HCM ,5022 2, %- HCM Total 85.2 %555 1,285, %-2.8 % HN % , , %-11.9 % HN % , , %-14.4 % HN % , , %-15.9 % HN Total 74.0 %736 2,216, ,220, %-14.0 % DN 84.6 % , , %-2.2 % CT 71.0 % , , %2.7 % DNI -3 1,4632 1, %- Company79.2 %1545 4,054, ,695, %-8.7 %

1.Self- assessment for internal audit 2. Prepare budget Self- assessment for internal audit 2. Prepare budget 2011 Sept.’s activities

1.Make analysis of modification cases from 7th to 9th working month 2.Prepare procedure for Hai phong operation 3.Get approval to open Quang Ninh province as our sale area 1.Make analysis of modification cases from 7th to 9th working month 2.Prepare procedure for Hai phong operation 3.Get approval to open Quang Ninh province as our sale area Sept.’s activities

1.Adjust procedure for Hai Phong opening preparation 2.Analysis about children policy 3.Set up location code for Hai Phong sales area 4.Call script for suspend call out 1.Adjust procedure for Hai Phong opening preparation 2.Analysis about children policy 3.Set up location code for Hai Phong sales area 4.Call script for suspend call out

Sept.’s activities 1. Promotion Gift Campaign to clients 2. Follow company’s branch that have low premium collection 3. Push Orphan policy assignment 1. Promotion Gift Campaign to clients 2. Follow company’s branch that have low premium collection 3. Push Orphan policy assignment

Sept.’s activities 1. Prepare for activities of Hai Phong 2. Training CS staff - collector & collector supervisor for Hanoi. 1. Prepare for activities of Hai Phong 2. Training CS staff - collector & collector supervisor for Hanoi.

October’s Plans Review the performance of year 2010 Make the plan and set up target for 2011 Review the performance of year 2010 Make the plan and set up target for 2011

October’s Plans Annual statement project Carry out suspend cases call out Annual statement project Carry out suspend cases call out

October’s Plans Continue to follow company’s branch that have low premium collection Adjust premium collection efficiency incentive of BMs of this quarter Continue to follow company’s branch that have low premium collection Adjust premium collection efficiency incentive of BMs of this quarter