CIO Methodology James M. Dutcher

Higher Education Yearly IT Planning

IT Organizational Review

Assessment Executive Management Departments IT Dept Stakeholder Groups –Students –Faculty –Staff

Alignment Verify assessment information/documentation to compare/contrast with: Organization goals, mission, values Client/User needs Budget/capital DELIVERABLE => Report to executive management on where we are at (with issues highlighted for immediate action)

Verify/Prioritize Issues Perform Gap Analysis Develop 4 Phase 90 day Plans based on ranked issues/projects illustrated on this map Address issues that need attention immediately Address critical decisions that cannot be postponed Determine (organizational) quick-wins Note major decisions and/or large expenditures that can be deferred until overall IT Strategy is developed

IT Governance Establishment

IT Strategic Plan Multi-year vision/goals Drives –IT Tactical Plans – 1 year view Project Management –90 day project plans IT Operational Plans – day to day operations –Daily IT operations w/ metrics to gauge success & operational optimization considerations

IT Planning Institutional Strategic Plan Institutional IT Strategic Plan Academic Technology Strategic Plan Academic Technology Tactical Plan Campus IT Tactical Plan OIT Mgt Tactical Plans E-Learning Plans IT Business Plans Staff & Faculty Development Student Services Etc. Strategic Tactical Campus Strategic IT Plan

IT Dept. Management Model OIT Management Info. Tech. Strategy Mission Goals Campus Strategic IT Plan Academic Tech. Strategic Plan Info Tech Planning Strategic Project Office Project Id & Selection Project Management Tactical & Budget IT Org. Management IT Governance & Steering Committees Internet Instructional Technology Administrative Systems Library Policy Security IT Processes & Procedures Policies & Procedures Standards IT Best Practices Methods & Management Admin. Systems Legacy Misc. Servers &Systems, HW/SW ERP Network Administration Data, Voice, Video Wired Wireless HW/SW Web Management Internet Intranet Portal HW/SW Academic IT Mgt Instructional Technologies Classroom IT Computer labs CMS HW/SW Knowledge Management On-line Documentation Library Library Data Warehousing IT Training Management Technology Training Business Process Training For Students, Faculty, Staff IT Helpdesk/Support Management Academic Technology Distance Learning Campus IT CRM Tactical Strategic Integration & Security Protocols EAI Disaster Recovery HW/SW Executive IT Management Day-to-Day IT Management IT Knowledge Management

IT Operations Methodology Define Control & StabilizeImprove Measure What is not defined cannot be controlled What is not controlled cannot be measured What is not measured cannot be improved

90 Day Plans

Project Determination Projects (portfolio) viewed as assets –ROI based on: Return of $$ invested Academic Improvements Savings realized Community Obligations – translates to risk mitigations –Four Asset classes to classify project undertakings

VP/CIO Due Diligence and IT StartUp & On-going Planning/Activities

Establish/Review (Start-Up) Teams On-going review/communications with: –Line Management –Executive Director –Network Services –User Services –Application Services –Human Resources –Academic IT Development