1 HISOCC : 2010, Q2 GSTS Action Planning Key PrioritiesRoot CausesActionsAction By Target Completion Date Actual Completion Date Status Remar ks Genuine,

Slides:

Advertisements

Similar presentations

Module 4 Good hotel,but compared to what? Team D: Anna Cheng Anson Yao Nathan Qian Susanna Lv Penny Ying.

Advertisements

Racking System: Old shelving system: Keeps track of each room Property Management System (PMS) Customer database solution for hotels.

Treatment Respite at Kinark Bobbie Arthurs, Brad Hansen, Shellie McTague Kinark Child and Family Services SYMPOSIUM 2008 Working Together for Kids & Teens.

HOTEL HOUSEKEEPING More than clean rooms.

Job Search Accountability A presentation on how to facilitate reviewing and mentoring members' job search progress at weekly meetup groups. Ron McClure,

Welcome To Pre-K!. The Goals of Pre-K To provide a rich, child- centered, literacy-focused learning environment. To ensure that all children in Mecklenburg.

Hotel and Lodging Operations

Queek Reserve Hotel Management System Queek Reserve (QR) is a hotel software solution that is designed for small hotel, resort and guest house. It has.

Y1.U1.3 Lodging Overview. Why Travel ? Leisure 80% Visiting Relatives Shopping Visiting friends Fine dining Beaches Business 20% Meeting Events (convention)

1 HIKLG: GSTS Key Driver Action Planning- Q4, Year Check In Speed & Efficiency (Score: 97)

1 Key Priorities Root Causes ActionsAction By Target Completion Date Actual Completion Date StatusRemarks Attractiveness of guest rooms Performance: 90.2.

Fall into GEST Hotels! Microtel Inn & Suites Las Vegas Hawthorn Inn & Suites Henderson Falcon Ridge Hotel Mesquite introduces our ”A.A.R.P.” Awesome Autumn.

TURNDOWN SERVICE 5Stars deluxe City Hotels

1 Key Priorities Root CausesActionsAction By Start Date Target Completio n Date Remarks External laundry Outsourced Laundry did not consistently provide.

PCR Partner Event January 25, Our Brand Story The Candlewood Suites Brand provides a cost- efficient alternative for people traveling for longer.

HOTEL MANAGEMENT The Guest Room.

Meal Counting and Site Operations Virginia Department of Health Special Nutrition Programs 2014.

Almaza FIT Concept March 15, 2009 Concept Description Facilities.

Holiday Inn Charleston – Mt. Pleasant in beautiful Mt. Pleasant, South Carolina 250 Johnnie Dodds Blvd. | Mt. Pleasant, S.C. | |

Week-3 Criteria for work loads

Welcome to Helensvale SHS International Student Program Homestay Orientation.

Organization Chart Small Operation (1- 75 rooms) *(1) Performs Accounting Technician and Maintenance Clerk duties. Requirements for establishing position.

The Night Audit Chapter 13.

HOSPITALITY MARKETING

 VY_32_INOVACE_AJ3r0116 Vocabulary presentation Jaroslava Dlabajová.

1 TRAINING FOR INDEPENDENT TRAVEL AGENTS. 2 Hotel Introduction  Different sources to help book hotels  Different hotel booking engines on website.

“They will be hungry for more” Customer Loyalty in the Hospitality Industry Heiko Figge Chief Operating Officer- Thistle Hotels.

1 CPMKL: 2010, Q3 GSTS Action Planning Responsiveness of Staff in Fulfilling Request (Front Office) Key PrioritiesRoot CausesActionsAction By Target Completion.

Welcome to Jaz Hotels and Resorts Family.  By the end of this session you will be.  Aware of all the expectations regarding behavior, standards and.

Hotel and Lodging Operations

1 Key Priorities Root Causes Actions Action By Target Completion Date Actual Completion Date StatusRemarks Attractiveness of guest rooms Performance: 89.4.

Welcome! Mary McKee, EVP Operations Valor Hospitality.

Copyright 2008 Delmar Learning.

CHAPTER 6, SECTION 2. TYPES OF RESERVATIONS Guaranteed Reservations Non-Guaranteed Reservations Function Room Reservations.

CONDUCT A NIGHT AUDIT D1.HFO.CL2.06

Introduction to hospitality fifth edition john r. walker Chapter 4: Rooms Division Operations.

Induction Evening for New Entrants Wednesday June 17th.

1 HIRP : 2010, Q2 GSTS Action Planning Key PrioritiesRoot CausesActionsAction By Target Completion Date Actual Completion Date StatusRemarks Maintenance.

161 Transparency Masters START Chapter 6 Front Desk Representative.

1 Key Priorities Root CausesActions Action By Start Date Target Completi on Date Remarks Guest room condition Room maintenance program not detailed enough.

Registration. I mportance of First Guest Contact First impression is setting the tone for hospitality and establishing a continuing.

1 CPMKL: 2010, Q2 GSTS Action Planning Genuine caring attitude Key PrioritiesRoot CausesActionsAction By Target Completion Date Actual Completio n Date.

Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Chapter 9 - Guest Checkout.

Guest Check Out Week 8 Subject : V0206 – Administrasi &

1 CPMKL: 2010, Q1 GSTS Action Planning Attractiveness of Guest Room Key PrioritiesRoot CausesActionsAction By Target Completion Date Actual Completi on.

Guest Cycle A division of the flow of business through a hotel that identifies the physical contacts and financial exchanges between guests and hotel employees.

Jaz Almaza Bay March 22, 2009 FIT Service Concept.

Ferrero – Kinder Surprise FY12/13 Request for Proposal Issued: April 20, 2012.

Overview of the Lodging Industry

Habit #4 Build the People

Holidays Mean Changes! Thanksgiving and Christmas are two holidays where there are lots of changes!

1 Housekeeping Attractiveness of guest room – 1.3 Key PrioritiesRoot CausesActionsAction By Target Completion Date Actual Completion Date StatusRemarks.

 Institute has been established since  Enhance your quality.  Develop your personality.  Wi-Fi Campus.  Free Internship.  Hostel Facility.

Mrs. Clark’s ABC’s for Kindergarten. Absence - A successful school experience is the responsibility of the children, the parent's), and the school. Your.

Mathematics Program Improvement Review. KWL Complete the following sections of the KWL Chart K – What you know? W – What you want to know? We will complete.

1 Key Priorities Root CausesActionsAction By Start Date Target Completi on Date Remarks Carpet stain Carpet stained (Light color carpet- easily stained)

Reservationists Can Make a Difference!  Explaining reservation terms to callers  Notifying engineering staff members about repair needs  Updating.

The Role of Housekeeping in Hospitality Operations

Chapters Check out and Accounts Settlement

Hospitality Operations Objective 3.03 Housekeeping Department.

1 Key Priorities Root CausesActionsAction By Start Date Target Completion Date Remarks VIP Guest & repeating guests No specific standard/set up to create.

Booking accommodation The accommodation chosen should ensure that the employee is well rested and ready to conduct business the next day. The budget available.

1 HIKLG: GSTS Key Driver Action Planning- Q4, Year Condition of furniture, carpet, etc (Score 89.8) Key Priorities Root CausesActions Action By.

E-Soft Hotel Management System Everise Technology Sdn. Bhd.

Pan card verification Check By : IpancardstatusIpancardstatus.

Short Answer hardhardertriple No way Man!

USING REVENUE MANAGEMENT

Stayover Hen Package Celebrate – Relax & Make Memories

Welcome to 2nd Grade Curriculum Night

National School Breakfast Week

Presentation transcript:

1 HISOCC : 2010, Q2 GSTS Action Planning Key PrioritiesRoot CausesActionsAction By Target Completion Date Actual Completion Date Status Remar ks Genuine, caring attitude Leisure guests with kids have increased but our focus was mostly on business travelers Kid's Amenity (Kid's bathrobe, slipper and bathroom amenity) - Front Desk agent to place an order for Kid's amenity to Housekeeping by FCS system upon family guest with kids check in - Housekeeping runner to deliver kid's amenity as they receive FCS order - To monitor and discuss during weekly FCS meeting Kid's Corner at WOP restaurant - Create a kid's corner with toys and drawing kit in the restaurant for kids to play so parents can enjoy meal in peace also other guests at the restaurant do not get disturbed Kid's Play Room for Executive Lounge family guests - Decorate one of suite room right next to the Executive Lounge for kids while their parents enjoy breakfast & happy hour at the executive lounge EHK / FOM FBM GRE / FOM Sept 15 Ongoing Started Aug 10 Started Aug 1

2 HISOCC : 2010, Q2 GSTS Action Planning Key PrioritiesRoot CausesActionsAction By Target Completion Date Actual Completion Date Status Remar ks Genuine, caring attitude HI Stay Real Behavior refresh training has not been conducted Lack of recognition for long staying & repeat guests Holiday Inn Stay Real Behavior refresh training - Refresh training is scheduled in August & September for all staff to reinforce Stay Real Cycle (Be ready, Care, Take action & Be loved) Long staying guest program -To identify guests from arrival report who are staying minimum 14 nights - GRE to communicates with guests and obtain their preference upon check in and deliver them accordingly - Set up room amenities every 3 days according to the established list of amenity item by length of stay - Weekly mini PMM by engineering - To establish a record sheet to track and monitor DLD FOM September Started Aug 26th

3 HISOCC : 2010, Q2 GSTS Action Planning Key PrioritiesRoot CausesActionsAction By Target Completion Date Actual Completion Date Status Remar ks Genuine, caring attitude Lack of recognition for long staying & repeat guests Lost momentum to WOW the guests by delivering Special Guest Repeat Guest Program -To identify repeat guests from arrival report (From 10th visit) - Deliver amenities and gifts according to the established list of items by frequency of staying - To establish a record sheet to track and monitor Special Guest Program - Special Guest Program is to delight guests by offering exceptional service in various departments - To reinforce by reviewing Special Guest actions done by staffs during the morning meeting FOM DHs September Onging