What you MUST know before a database system development

New Denver airport Twice the size of Manhattan, NY 10 times wider than London airport Big enough to land three jets simultaneously-in bad weather –3 parallel North-South runways, 2 parallel East-West runways, and room for a total of 12 runways. Baggage Logistics information system –One of kind… –Expensive: $1.7 billion (original price in early 1990s) –Very large size…. –The most advanced and sophisticated automated baggage handling system

Scale of the system 21 miles of steel track –Tearing like intelligent coal-mine cars 4,000 independent "telecars" route and deliver luggage between the counters, gates and claim areas of 20 different airlines. Size of the system –100 computers are networked to one another and to 5,000 electric eyes –400 radio receivers –56 bar-code scanners orchestrates the safe and timely arrival of every valise and ski bag.

Result Scheduled to open Oct 1993 Delayed 16 months because of system glitches…one of the database problem: –DB problem: incorrect data (incorrect system program) –Garbage in, Garbage out Original price: $1.7 billion Final cost: more than $ 5 billion

Importance of Database in Logistics and Supply Chain Mgmt. Federal Express and UPS Wal-Mart War in middle east

System Owners System owners – an information system’s sponsor and executive advocate, usually responsible for funding the project of developing, operating, and maintaining the information system. –Top Management (CEO, CFO, CIO…) Primary Concerns - how much will the system cost? - how much value or what benefits will the system return to the business?

System Users System users – a “customer” who will use or is affected by a system on a regular basis Primary concern: get the job done using the system –Internal users Clerical and service workers, technical and professional staff, supervisors, middle managers, and executive managers –External users Internet EC consumers, suppliers, partners…

System Designers and System Builders System designer – a technical specialist who translates system users’ business requirements and constraints into technical solution. –DBAs, Network architects, web designers, security experts… System builders – a technical specialist who constructs information systems and components based on the design specifications generated by the system designers. –Programmers (applications, systems, and DB), network administrators, web masters..

Systems Analysts Systems analyst – a specialist who studies the problems and needs of an organization to determine how people, data, processes, and information technology can best accomplish improvements for the business. Roles: − Bridge (facilitator: next slide) between management and technical specialist − Understand both business and computing − Initiate change within an organization − Ultimately, a problem solver

The Systems Analyst as a Facilitator

Where Do Systems Analysts Work?

Skills Needed by the Systems Analyst Good interpersonal communication skills –Business writing class –Technical business skill class Good interpersonal relation skills Flexibility and adaptability Working knowledge of (existing and emerging) IT Computer programming experience and expertise General business problem-solving skills Character and ethics