Introduction to Consumer Relations

Violence in which individuals are targeted based on an aspect of their identity.

Verbal: by word of mouth Physical: using physical movements and sometimes force Written: through , social media, or any other written form of communication

Put-downs Teasing Rude gestures Social exclusion Spreading of rumors/gossip Hate-based comments Unwanted sexual propositions Threatening written communication Display of sexually explicit materials

Trust Instincts: Natural from your body warning from danger Listen to those messages and respond accordingly Pretend to Ignore: Monitor situation while actively ignoring the harassment Be aware of escape routes Handle the situation properly Speak directly to the harasser: If comfortable, use direct and assertive communication Use boundary setting skills to name behavior Say what you want to happen

Seize the initiative: Before it occurs or when your instincts alert you, seize the initiative Model a polite and respectful way to communication with others Switch strategies: If previous strategies are not working, take charge of the decision and change strategies Use firmer verbal boundaries Leave the scene Seek help from a friend Or find a person of authority

Document what is happening Seek support from others Research your organization’s harassment policy If appropriate, go outside of your organization