Partners in Action 10 Tips for Dealing with Doctors

The Doctor’s Office  Schedules and Appointments  Telephone Access  Communication  Billing and Finances  Hours and Call

The Medical Secretary  Referrals, Resources and Appts.  Gatekeeper of Time  Marketing Opportunity  Multi-disciplinary Team  Medical Secretary Association

Role of the Doctor  Resource  Expert  Consultant  Medical Advisor  Reviewer  Medical Referral

Evidence –Based Medicine  Have our facts and resources ready and researched  Find credible medical references  Go to Gold Standard –Cochrane Group –CMA –NEJM

Patient-Centered  Find familiar references to their practice  Know their interest and expertise  Practical, time efficient patient interventions that make their job easier

Medical Associations and Organizations  Provincial,National  Licensing  Special Interest  Position Papers  Partner Projects

Champions within the Profession  Find the leaders and opinion settters  Find the motivators  Bring the Shakers on side  Use the most visible MD’s  Find the right person for the job

Education Collaboration  Community Resources  Programs outside the MD office  Progress Notes  Provide Upgrades  Supply and Restock office handouts

Research Collaborations  N=1  Case Studies  Case- Control Groups  Cohort Studies  Multi-Center RCT

Recognition and Rewards  Office Plaque  Newspaper article  Certificate of Merit  Invitation to community event  Dignitary role in the Activity