Keynote August 23, 2011 Charles McClam, USDA Deputy Chief Information Officer 1

2 Device Management Device Management Application Lifecycle Application Lifecycle Data Management Data Management Network Access Network Access Security Security Support Services Support Services

In 2 years, nearly 75% of U.S. employees will work outside traditional office environments Field workers must achieve “direct customer interactions” 65-80% of the work week Today, 70% of U.S. employees use personal devices for official business Government drivers: – Continuity of operations is expected, no matter where an employee is located. – Office space and associated costs will be reduced and teleworking is expected to increase. – Travel is expected to significantly decline. 3

4 42.7% 4.2% 30.0% 34.7% 6.6% 3.2%

5 Smartphone shipments rose 75% in one year 1/3 Americans have a smartphone (and much higher for younger users) – 87% go online & check (67% daily) – 25% use smartphones as their primary internet access

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7 Tomorrow’s Business Model Modernize Technologies Mobilize Business Transform Organization

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