“We make life easier for you”

PostNL “We make life easier for you” Mail, Parcel and E-Commerce corporation based in The Hague Formerly known as TNT N.V. May 2011 split into TNT EXPRESS and PostNL Own networks in Flanders (parcels), Germany, Italy and United Kingdom

Fast, Economical & reliable delivery Portfolio EU-Pack Special (EPS) Global Pack Parcel with T&T Registered Parcel Insured Parcel Express Parcel Fast, inexpensive service to business & consumer addresses Fast, Economical & reliable delivery Ideal for businesses and online retailers Easy & Fast delivery service Extra security for parcels sent worldwide Important documents or valuables Send valuable goods with peace of mind Send parcels abroad urgently capital cities and important business centres Chinese Milk powder

Notification before delivery Comparison MaxiPak EU-Pack Special (EPS) Global Pack Parcel with T&T Registered Parcel Insured Parcel Express Parcel Dimensions Max L/W/H <1,5m Total <3m Max L:1,5m Max W: 0,78 Total: 3m 70x50x100 100x50x50 Max Weight 30 kg 31,5kg 20kg EU: 30kg NON EU: 20kg 30kg Insurance EU: €500 NON EU: €100 Additional: €1500 €500 €200 €5.500 Delivery POD with signature Proof of shipping Delivery Network Postal Operator in destination country Postal Operator or other network in destination country Own network in Flanders Notification before delivery Attempts Country specific since postal player We position ourselves as a B2C-player. No interest in Express services. Also higher insurance (till €5500) is not interesting for the customers we focus on. ADS covering most features available in MaxiPak + ATLAS solution AT, FR, GR, FI, IT, ES, PT, GB, DE, IE, NO, CA, HK, RU, AU, US, SG, NZ, KR

Comparison MaxiPak EU-Pack Special (EPS) Global Pack Parcel with T&T Registered Parcel Insured Parcel Express Parcel Worldwide Europe Transit Times (# days) DE: 2-4 FR: 2-4 ES: 3-6 UK: 2-5 DE: 2 FR: 2-3 ES: 3-5 UK: 2-3 / DE: 2-3 UK: 2-4 Received before 3PM Day+1 (major EU cities) ROW AU: 5-12 CN: 5-13 NO: 3-8 RU: 5-9 US: 4-8 AU: 6-11 CN: 5-10 NO: 4-7 RU: 9-11 US: 5-7 AU: 6-8 CN: 9-15 NO: 2-4 RU: 8-10 US: 4-7 Processed through an extra secure channel --> delivery time few days longer Received before 5 PM 2-3 days AU: 4 CN: 2 NO: 1 RU: 2 US: 2 Returns ERS+ Easy Return Service: Easy & free return from 16 European countries through local post office. Insurance up to €500 + Track & Trace Pick-Up return service: Returns with destination NL can be picked up in European countries by PostNL. Insurance up to €500 + Track & Trace Extra features DDP-solution to NON EU destinations COD (BE & NL)

Estimated Price difference Rate comparison Pick up included Estimated Price difference -(5 – 15%) -(5 – 20%) More expensive for small and medium sized customers * * DHL is cheaper for DE & AT and offers lower rates for big customers Price