CSSE Oct.2008 Motivation and communication Chapter 9, pages ,

Outline Activity Hertzberg Maslow Communication

Activity What motivates you to excel on your job? What on job accomplishments are you most proud of? When you think of both prior and present supervisors, what did they do to motivate you? What are the one or two most important things you have learned about motivation (either positive or negative)? What can you actually do (within your authority and organizational structure) to motivate your team?

Herzberg theory of motivation Hygiene FactorsMotivators Company Policy Administrative Practice Working Conditions Technical Supervision Interpersonal Relations Job Security Salary Achievement Recognition Advancement and Growth Responsibility Work Itself

Maslow’s hierarchy of needs

CotD

What can a PM do? Challenge Recognition Job design Skill variety Task identity Task significance Autonomy Feedback

Definitions Communication the sharing of thoughts, feelings, and expectations, even in difficult situations Effective Communication Telling people what you want and getting them to understand it.

4 Communication Truths Communication is not a thing but a dynamic process Communication is circular not linear Communication is irreversible and unrepeatable Communication involves the whole personality

SenderReceiver Message Feedback Communication Cycle

Managing communication Timing Upward Communication Filtering Content Effective channels

Face-to-face, in person Videoconferencing Written materials Instant messenger/Twitter

Example: Max Wideman