Customer Service By: Tiffany Breshears. Responsibilities Fulfill customer needs Ensures customer satisfaction Attracts potential customers Maintains customer.

Slides:



Advertisements
Similar presentations
Objective: Understand the six activities/functions that are critical to operating a business.
Advertisements

Criteria for selection of potential CRMI’s Carey Edwards LMQ.
Chapter 2. Learning Objectives understanding of basic roles of technicians. understanding the basic supervisory role of the pharmacist. understanding.
CEP Job Research Assistant Credit analyst/ Credit officer Group 6.
L2.05 Transferable Skills. Transferable Skills Skills you use in one career that can transfer to another related career i.e.: anything that you can “take.
Oscar Flores Accounting I FINANCIAL ANALYST. Financial analysts provide guidance to businesses and individuals making investment decisions. Financial.
1a Job Descriptions for Personnel Involved in PAT Implementation Materials Developed by The IRIS Center, University of Maryland.
IT JOBS TASK 20. SOFTWARE ENGINEER A software engineer designs and programmes software, operates systems, database systems etc. They know how software.
Explain personal selling’s role in the marketing communications mix
Obstetrics Nurse By Jamila Johnson. Obstetric Nurse  Also called OB Nurse  Work in labor and delivery departments, doctor offices, and health clinics.
Marketing BY: CHEREESE LANGLEY. Nature of work Formulate, direct and coordinate marketing activities and policies to promote products and services, working.
Marketing Manager Work activities: researching and analysing market trends identifying target markets and how best to reach them coming up with marketing.
TEAM MORALE Team Assignment 12 SOFTWARE MEASUREMENT & ANALYSIS K15T2-Team 21.
Transferable Job Skills Shelley Bailey July, 2004.
Understand the purpose and the functions of business Purpose and Functions of Business.
***Job Title*** Executive Administrative Assistant Steive Stewart.
Cynthia Thayer Marketing Strategy MK310 September 19, 2010.
Project Management: Still More Art Than Science Presented By Donald W. Larson AC Bronze, CL June 6, 2007.
Objective 1.01 Understand the purpose and the functions of business 1.01 Purpose and Functions of Business.
Business Cluster. Auto Services Station Manager In charge of daily operations. In charge of daily operations. They make sure all equipment is on and working.
Chapter 1 Information Management In A Global Economy.
Computer Programmer. 3 Tasks that are performed Write, update, and maintain computer programs or software tasks Correct computer program errors Test programs.
Become an actuary Jumpstart a promising career by joining the actuarial program at FDU.
Department of Education in Moscow Financial College № 35 Student: Klepatskaya Anastasiya Moscow 2015.
Job Research 10. Assistant relationship manager/ wealth manager Group 2.
CANDIA PARRILLA Professional Profile Presentation.
BISM 8470 Issues in IRM Topic: Software Project Management.
“What I need for my future” Smolyan, Bulgaria Durable knowledge-key to the future.
Job Research Group 6. Management Trainee (Heng Seng Bank) Job Nature - Under classroom and on-job training within 3-6 months -To take up an executive.
Objective 1.01 Understand the purpose and the functions of business
The wonderful job at KIMEP High average salary range KIMEP tuition discounts for employees Trainings & seminars for your self-development Annual performance.
Housekeeping. Job Description for Housekeeper Works to ensure offices, guest rooms, and other specified areas are kept in a clean and orderly condition.
Chapter 16 - slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Class Eleven Chapter Sixteen Personal Selling.
Objective 1.01 Understand the purpose and the functions of business Purpose and Functions of Business.
Account management presentation Prepared for
User Support Objectives: Training The need for the provision of appropriate help and support for users of ICT systems. The benefits.
Department Manager By: Katrina Moorin. As a department manager in the retail industry, you'll be responsible for: Managing a department or 'trading area'
Ideas today for the cars of tomorrow As one of the world’s leading and most innovative automotive suppliers, we set the standards in quality.
ATHLETIC TRAINER Jacob Willey. Tasks n Teach others n Assist and care for other n Update and use job-related knowledge n Get information needed to do.
Company: Cincinnati Insurance Company Position: IT Governance Risk & Compliance Service Manager Location: Fairfield, OH About the Company : The Cincinnati.
Gary Marsicek BUSINESS OPERATIONS SPECIALIST.
45 minutes south of the Twin Cities on Interstate 35 Population approximately 25,000.
Unit 22 People in Computing
Organizational Development Specialist Responsibilities –Analyzes organizational structures, responsibilities, team work, business or operating procedures,
Fashion Retailing Haley Knight Pranali Jhala MichaelCavin Irmina Ragauskaite.
MANAGING AND SERVICE ABILITY STRATEGIES FOR CONSULTANCY ORGANIZATION 4 th December 2010.
The Purpose of Business. Purpose of Business Businesses fulfill the needs and wants of the consumers by selling goods or services or both. Businesses.
Lecture3 :General Management Skills Lecturer: Kawther Abas 447CS – Management of Programming Projects.
Understand the purpose and the functions of business Purpose and Functions of Business.
TRAVEL SOFTWARE By Trawex Technologies. Trawex Technologies are the inventors of the most needed Travel software for the Travel and Tour companies. We.
„We are increasing employment of citizens with special needs in community“ Representative of the project: Social Work Advisory Board, Františkánska 2,
NBIA May 2000 Case Study I: BizTech Huntsville, AL NBIA Conference, May 2000.
Objective 1.01: Understand the purpose and the functions of business 1.01 Purpose and Functions of Business.
Career Name An Occupation in (Cluster)
Top Skills Sought Communications skills (verbal and written) Strong work ethic Teamwork skills Initiative Interpersonal skills (ability to relate.
BUILDING YOUR PROFESSIONAL NETWORK Former Student Career Services Texas A&M Career Center Koldus Building Room 209
BFC – Senior Procurement Assistant
Objective 1.01 Understand the purpose and the functions of business
Responsibilities & Tasks Week 2
Strong Experience in: Programs Program Admin Assistant Skills:
Understand the purpose and the functions of business
Objective 1.01 Understand the purpose and the functions of business
JUNIOR ACCOUNTANT WITH DUTCH
Roles and Responsibilities of a Project Manager
Objective 1.01 Understand the purpose and the functions of business
Objective 1.01 Understand the purpose and the functions of business
Understand the purpose and the functions of business
Objective 1.01 Understand the purpose and the functions of business
Chapter 2 Office Competencies.
ACCELERATE YOUR FUTURE
Presentation transcript:

Customer Service By: Tiffany Breshears

Responsibilities Fulfill customer needs Ensures customer satisfaction Attracts potential customers Maintains customer records Resolving product or service problems Assist selling & returning product Updating account information Provide quality service Prepares product or service reports Collecting & analyzing customer information

Personal Qualities - Hardworking -Respect & integrity -Team player -Detailed oriented -Problem solving -Strong communication skills -Strong Listing skills -Resolving conflict -Multi-tasking -Organized -Motivated

Education & Abilities Education - Most require a high school diploma Or higher Abilities -0-3 years of experience -Knowledge of computer -Problem solving Process orders Fulfills customer needs Assist with purchases and returns Has knowledge of field Ensure customer satisfaction

Salary Estimated salary in US: $33,252 Estimated salary in Escondido is 31,884

Locations & Availability In malls & shopping centers world wide - Insurance agencies, banks Job outlook is 15% -Most work in customer contact centers -Most work fulltime

Work Cited practices/recruiting-hiring-advice/job- descriptions/customer-service-representative- job-description-sample.aspx practices/recruiting-hiring-advice/job- descriptions/customer-service-representative- job-description-sample.aspx administrative-support/customer-service- representatives.htm administrative-support/customer-service- representatives.htm Service-Representative-I-Salary-Details aspx Service-Representative-I-Salary-Details aspx