Library and Information Service Brenda Goddard, Library and Knowledge Services Manager Brenda Goddard, Library and Knowledge Services Manager Helen Williams, Electronic Services Librarian Helen Williams, Electronic Services Librarian Librarians with Attitude

A well respected successful library service but.. A well respected successful library service but.. wanted and needed to work differently wanted and needed to work differently Introduced outreach service for local primary care NHS staff Introduced outreach service for local primary care NHS staff Spin off … Spin off … Why can’t we have that on site? Why can’t we have that on site? Vision at WEHCT

Funding for initial project from Education Consortia (WDD) Funding for initial project from Education Consortia (WDD) Employment of dedicated clinical support librarian Employment of dedicated clinical support librarian Identified champions Identified champions Library and Information Development Group support Library and Information Development Group support Introducing Service

“ Clinical librarians are attached to clinical teams. They attend ward rounds with a specialist team (for example cardiology), pick up their queries about individual patients’ cases at the bedside, and research packages of information that support patient care and staff training and development. They alert clinicians to new research and train staff in how to search for and appraise information.” NHS Careers. Libraries and knowledge management. October 2006 What do Clinical Librarians do?

Team meetings Team meetings Journal Clubs Journal Clubs Involvement in corporate issues e.g. intranet, records management, patient information Involvement in corporate issues e.g. intranet, records management, patient information Current awareness Current awareness No to ward rounds No to ward rounds What we do – Operating Outside Library Walls (Evaluation Report)

“from someone who is seen as a place- based person, i.e. in the library, to a much more active participant in a clinical team, thinking about how clinical staff get and use information and evidence…” should start seeing themselves as “an important cog, improving the quality of all patient care…” Dr Stephen Singleton, NLH CILIP Update November 2006 Developing Librarians’ Role

A greater understanding of the skills and support a Librarian can offer A greater understanding of the skills and support a Librarian can offer Clinicians see us as helping to manage information overload, access ever changing resources, effectively validate evidence and keep up to date Clinicians see us as helping to manage information overload, access ever changing resources, effectively validate evidence and keep up to date We have more opportunities to respond quickly and offer support We have more opportunities to respond quickly and offer support The pluses

Clients views Video Clips

Librarian’s views Video Clips

No Funding! No Funding! Reticence of more “traditional” librarians & library assistants Reticence of more “traditional” librarians & library assistants Staff changes Staff changes Closed doors Closed doors Stumbling along the way!

Embedded as good practice Embedded as good practice Corporate resource Corporate resource Named librarians Named librarians Achievements e.g. PDU Award, Trust Achievement Award for Improving Working Lives, Top Helicon Accreditation, success of Journal Clubs Achievements e.g. PDU Award, Trust Achievement Award for Improving Working Lives, Top Helicon Accreditation, success of Journal Clubs Spinning Plates

Current funding challenges Current funding challenges Restructuring team again! Restructuring team again! More stability by having named Divisional Librarians More stability by having named Divisional Librarians Increased workload/less staff Increased workload/less staff Future

Restructure Restructure Always employ staff with the correct skills & attitude Always employ staff with the correct skills & attitude Get involved in anything and everything e.g. web, e-learning, Fete Get involved in anything and everything e.g. web, e-learning, Fete Be flexible Be flexible Be visible Be visible It’s not always about waiting for extra funding

Absolute professional Absolute professional Confident Confident Not overawed by status Not overawed by status Prepared to air views and join clinical discussion Prepared to air views and join clinical discussion Able to go in cold and to see the need before the client Able to go in cold and to see the need before the client Be fearless! Be fearless! Skills & Attitude

Gatecrash! And Finally