CDR Based Customer Care and Convergent Billing IMPACT - CAUSES - APPROACH Workshop on UNBILLED Accts/CDRs/IPDRs

UNBILLED CDRs IMPACT  Leads To Leakage Of Revenue Affects Revenue Targets Customer Dissatisfaction More Chances Of O/S Going Bad If Billed At A Later Date Delayed Revenue Realisation

UNBILLED Accts CAUSES Next_Bill_Date Set To Past Date Or Future Date Billing Exclusions Due To Pending Migration Issues I/C Barred Status in Billing Accounts Lying In Error During Bill Generation APPROACH Verification Of Next_Bill_Date Individually By SSA Immediately After Migration Follow Up Of Pending Migration Issues To Clear Accounts Excluded from Bill Generation Reconciliation Of I/C Barred Status In CDR With Actual Status In Switch (Rguide -7 cases) Bill Generation Errors To Be Cleared Promptly By O&M Team

UNBILLED Accts CAUSES Billing Account In Suspended Status In CDR APPROACH Reconciliation Of I/C Barred Status In CDR With Actual Status In Switch Disconnection/Reconnection activity to be done only through system

UNBILLED CDRs CAUSES Billing Account Not Available In IRB APPROACH Verification Of Working Lines In CDR Immediately After Migration Prompt Completion Of All NTC/ Shift/Area Transfer Orders in CDR Creation Of Lines Only On The Basis Of Orders Generated In CDR Periodic Reconciliation Of Working Lines In Switch And Billing System

UNBILLED CDRs CAUSES Improper Mediation Process due to CDR files received offline Duplicate Events APPROACH Exg Connectivity With CDR System Should Be Maintained Impeccably To Ensure Proper and Timely Receipt Of CDRs online

UNBILLED CDRs CAUSES STD Code Mismatch Improper Configuration Of Products In Billing Account ISDN PRI Extensions Not Migrated/Not Entered In System For NTC APPROACH Verification Of working Lines In CDR Immediately After Migration Verification Of Products Available To Individual Accounts Immediately After Migration

UNBILLED CDRs CAUSES Order completed in Switch but either not completed or completed on a later date in CDR Area Transfer/New Exch Creation/Diversion Data Not Reaching Billing In Time APPROACH Prompt Completion Of All NTC/Shift/Area Transfer Orders In CDR Simultaneously With Creation In Switch Complete Area Transfer job in CDR on scheduled date. Configure Mediation immediately on creation of new levels/exchanges

UNBILLED IPDRs CAUSES BB user id mismatch APPROACH Periodic reconciliation of BB user- id between NIB and CDR system Verification Of Individual User-id Immediately After Migration Checking for Duplication of user- id in P-2 and P-3 Portals Verification of Network type

UNBILLED IPDRs CAUSES Improper configuration of products in billing account APPROACH Verification Of Products Available To Individual Accounts Immediately After Migration

UNBILLED IPDRs CAUSES Order completed in NIB but either not completed or completed on a later date in CDR Improper disconnection process - LL & BB disconnected in CDR but BB not disconnected in NIB APPROACH Order Completion should be done simultaneously in NIB and CDR Ensuring proper disconnection of BB at NIB while disconnecting LL

Summary of Error CDRs Error CodeJantill17DecNovOctSep RCOST ,34,1414,51,3943,10,7382,74,7591,96,175 RCOST ,7041,6311,6522,252 RATE ,3778,96518,48927,58988,407 RGUIDE ,30,8215,53,79527,02,69539,02,06231,74,675 RGUIDE ,83,54414,15,33499,850 12,78,712 RGUIDE ,1241,6594,7194,654 RCOST ,1768,95020, RGUIDE ,0722,0611,7041,9738,205 GDB ,8794,244

Summary of Error IPDRs IPDRsDecNovOctSep RCOST RATE ,49,82339,01432,78540,401 RATE ,189 RGUIDE ,33,08958,39153,06238,540 RGUIDE ,01856,539 RGUIDE ,9936,6595,80218,371

Thank You P Vara Prasad

Thank You P Vara Prasad