ERA/LVA/R-00:000 Experience with qualitative methods Using Cooper’s Personas in System Development.

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ERA/LVA/R-00:000 Experience with qualitative methods Using Cooper’s Personas in System Development

ERA/LVA/R-00: Kristian Sandahl 2 Overall process InterviewsPersonasScenariosSystem requirements TASK

ERA/LVA/R-00: Kristian Sandahl 3 Personas Describe stereotypical users Users are defined by goals Details added for creating a credible and representative person There should be a primary persona In essence: A technique for protocol analysis Idea from Alan Cooper: The inmates are running the asylum, SAMS 1999.

ERA/LVA/R-00: Kristian Sandahl 4 Scenarios Describe the overall workflow Convey contextual information Convey ideas, attitudes and facts not covered in the personas A play in different acts

ERA/LVA/R-00: Kristian Sandahl 5 Functional requirements

ERA/LVA/R-00: Kristian Sandahl 6 Experience An enthusiastic reception amongst stake- holders Traceable requirements A good way of protocol analysis Roughly 15 interviewees 2 x 2 person-weeks for creating 3 personas Lot of laughter