Bringing our values to life © 2005 IBM Corporation SWG Vendor Operations – Guidelines for Vendors After an Engagement - ICS October 2009

© 2005 IBM Corporation 2 Agenda  After an engagement Engagement Closeout Reminders Vendor Engagement Closeout Process (VEC)  Contact Information/Where to go for help

© 2005 IBM Corporation 3 Vendor Responsibilities Engagement Closeout. Ensure all labor has been submitted. Ensure engagement owner is aware of any relevant close out issues or status. Ensure final status report is submitted to engagement owner. Ensure all invoicing is submitted within two weeks of engagement end date. Ensure any deliverables are sent to engagement owner and accompany vendor invoice as outlined in ERS or NON-ERS/SOW. Return any loaned IBM equipment. Notify BRAND ID and if engagement is ending early so that system access can be suspended according to guidelines and schedules can be Collect badges if non-core and return to outssubk. AFTER ENGAGEMENT

© 2005 IBM Corporation 4 Vendor Responsibilities Engagement Closeout (VEC) AFTER ENGAGEMENT. You will receive an from within days from engagement end date You need to review the to ensure all labor and travel has been invoiced You must respond to that within 14 days from the date sent If the detail matches your records, confirm back that you agree. The PO will be closed and no further invoicing will be allowed. If the detail does not match your records, respond as soon as possible clarifying what actions need to be taken. Once resolved the PO will be closed and no further invoicing will be allowed. Any issues with content must be handled by

© 2005 IBM Corporation 5 Contact Information Where to go for Help: Subcontractor Analysts (note: brand ids are monitored by a primary SA, with backup coverage as needed) Collaboration (efax ) (efax ) (efax ) Business Analytics (Cognos) (efax ) Information Management (efax ) (efax ) Industry

© 2005 IBM Corporation 6 Contact Information Where to go for Help: General Topics CAR/Timesheet CBC/Resource Verification Forms, Resumes, Subcontractor Set-Up, AmEx Travel Procurement Contacts by BrandCheck with your Brand Subcontractor Analyst Vendor Systems EscalationTom Kuhar,

© 2005 IBM Corporation 7 Contact Information Where to go for Help: Partner Relationship Management Team Roles Partner Relationship Management Team Roles:  Proactive partner relationship management  Identifying new vendor companies that can address skill gaps  Negotiation and set up of MSOWs (ERS enables a partner)  Point of contact for the delivery team to address issues with existing partners *For a complete list of Partner Relationship managers please see Contact List for Partner Relationships

© 2005 IBM Corporation 8 Contact Information Where to go for Help: Partner Relationship Manager Gina Benedick- Davidson Rational, Tivoli, Security, Information Management Brian HawthorneWebSphere Ted SmithBusiness Analytics, Collaboration Andrea WardIndustry Solutions

© 2005 IBM Corporation 9 Contact Information for ICS Where to go for Help: Initial Set up Sales John Laskey Recruiter/problem solver Kathy Rowell Issue Resolution: POs, ERS/ERSA Unique Billing inquiries: Unique Consultant Documents CBC/RVF, Resumes, AMEX Travel, etc Unique Contracts Subba Badeti