ICT 4 D at Catholic Relief Services Using Technology to Enhance Program Quality Carol Bothwell Chief Information Officer Catholic Relief Services February 18, 2014

CRS: Our Scope Official humanitarian agency of the Catholic community in the United States, Member of Caritas International 8 regions, Countries, 100 million beneficiaries $700-$940 million annual revenue Program Areas: Emergency, Agriculture, Health, Education, Peacebuilding, Microfinance

CRS’ Approach to ICT 4 D Build Commitment Build Project Consulting Services Conduct Knowledge Exchange Program Maintain an ICT4D Solution Portfolio Evaluate Results and Refine Business Case Over 300% increase in use of ICT4D solutions in 3 years

Building an ICT4D Core Competency 4

ICT 4 D Knowledge Exchange ICT 4 D Community of Practice Monthly Webinars & Contributions to NetHope Solution Center Annual ICT4D Conferences CRS’ Knowledge Exchange Program has become a resource for the entire relief and development community Ict4dconference.crs.org

2014 ICT4D Conference

ICT 4 D Portfolio ICT4D Solution Evaluation Criteria, Success Factors & Strategic Partnerships Information & Planning Services Distance Learning Data Collection and Reporting Geospatial Analysis Field ICT4D Solutions Standard, Scalable ICT4D Solutions

Data Representation & Analysis TechnologyData Collection Devices Survey Set-up Netbook Computers SMS Phones IPod, iPad, Android Devices SMS & Android Devices Samsung Tablets Projects FARM – Asia Emergency Capacity Building C-MIS - Malawi Food Monitoring – Madagascar Ethiopia JEOP India ReMind MAWA – Zambia MIP – Malawi DFAP - Zimbabwe ICT4D Portfolio: Lessons Learned

ICT4D Portfolio: Scalable Solutions Agency wide MEAL. ICT Platform Toolkits for Frontline Workers 9 ReMind for Community Health Workers Farmbook for Agriculture Extension Workers

ICT 4 D Project Service

ICT4D Curriculum Project Managers and Technical Advisors IT Specialists When should I use ICT4D? How do I justify it? How do I plan for it? What support do I need? What business problem is my client trying to solve? How do I pick the right solution? How do I build and deploy it? How do I support It? How do I transition it?

ICT 4 D Commitment Benefits Efficiencies Better Data for Decision Making Ability to Scale Services Improvements in Results CRS Agency Strategy DEEPEN EXPERTISE IN 5 CORE COMPETENCIES including ICT4D

ICT4D in the Context of CRS’ ICT Strategy

ICT4D: Empowering Developing Communities “Extreme poverty is almost synonymous with extreme isolation, especially rural isolation. But mobile phones and wireless Internet end isolation, and will therefore prove to be the most transformative technology of economic development of our time.” Jeffery Sachs