Third Next Available Appointment

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Presentation transcript:

Third Next Available Appointment

DEFINITION Average length of time in days between the day a patient makes a request for an appointment with a physical and the third available appointment for a new patient physical, routine exam, or return visit exam.

WHY ? Why do we count third next available appointment (3NA) instead of just next available appointment? Removes randomness Quirk of the schedule may leave an open slot, but by the time you reach the 3NA you are into open space on schedule 3NA has become a standard measure and you can use it to compare to other practicies

GOAL Decrease number of days to 3NA to zero days (same day) for Primary Care Decrease number of days to 3NA to two days for Specialty Care

DATA SAMPLE COUNT REPORT Sample all physicians on team the same day of the week, once a week SAMPLE Count the number of days between a request for an appointment with a physician and the 3NA for a new patient physical, routine exam or visit exam COUNT Report the average number of days for all physicians sampled REPORT

DATA (video)

MORE INFO Institute for Healthcare Improvement -www.ihi.org