Unified Communications Business Value and Capabilities Ilse Van Criekinge | Microsoft BeLux

The Cloud On Your Terms Best Productivity Experience Across PC, Phone, and Browser On-premises Online The Future of Productivity

Microsoft Unified Communications Connect people in new ways, from any location and device Ignore conversation View presence within Microsoft® SharePoint® Initiate IM with one click Escalate to voice, video, or desktop sharing MailTips Audio playback Contextual contact options Text preview of voice mail

Customers Tell Us IT needs to:  Simplify and reduce the cost of communications  Maintain compliance and prevent information leakage  Support many users with diverse needs  Extend existing investments The business needs to:  Manage communications overload  Communicate with globally distributed customers and partners  Maximize productivity and innovation  Attract and retain talent IT Pains Business Pains

Authentication Administration Storage Compliance Authentication Administration Storage Compliance Audio Conferencing and Calendaring and Calendaring Web Conferencing Web Conferencing Telephony Video Conferencing Video Conferencing Voice Mail Instant Messaging (IM) Communications Today Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Telephony and Voice Mail Telephony and Voice Mail Instant Messaging and Calendaring Unified Conferencing: Audio, Video, Web Future of Communications On-Premises Hybrid In the Cloud

How your company can survive and thrive today Business Impact of Unified Communications Decrease costs By reducing travel, communications, and IT expenses Improve business outcomes By maximizing individual productivity and fostering team collaboration

Reduce Travel Expenses Reduce Telephony and Audio Conferencing Charges Lower Real Estate and Facility Costs Lower Messaging Costs Reduce Cost of Communications Systems Decrease Costs Note: Results are based on customer evidence. Visit and to learn more. Save 20 – 40% Save 20 – 40% Save 50 – 80% Save 50 – 80% Save 20 – 40% Save 20 – 40% Save 30 – 40% Save 30 – 40% Save 40 – 60% Save 40 – 60%

Improve End-User and Team Productivity Complete Projects Faster Shorten Sales Cycle Attract and Retain Employees Improve Business Outcomes Resolve Customer Issues Faster Up to 10% Up to 20% Up to 30 min/day Note: Results are based on actual Microsoft customer evidence and a composite case study of a 4,000-person company developed from interviewing 15 companies. Please see the Total Economic Impact™ of Microsoft Unified Communications white paper issued by Forrester Research.Total Economic Impact™ of Microsoft Unified Communications Varies by customer

Sprint Nextel “We were spending more than a million dollars a month in our conference bridging. We are not spending anywhere near that today and expect to be saving across the board with the unified communications suite in the neighborhood of nine to ten million dollars per year, just in our enterprise costs.” Joe Hamblin Manager of UC for Client Services Sprint Nextel Microsoft Showcase:

Why Microsoft Unified Communications? Streamline Communications Amplify Protection and Control Provide a Unified and Extensible Platform Across DevicesPC, Mobile, Web Increase Efficiency and Flexibility Maximize IT Resources with S+S Authentication Administration Storage Compliance Authentication Administration Storage Compliance Unified Identity, Presence, and Inbox On-Premises, Hybrid, or in the Cloud

Streamline Communications Click to Communicate from Microsoft Office Applications Connect People in New Ways, Anytime and Anywhere Bring Conferencing to Everyone

Click to Communicate from Office View presence within Microsoft Outlook ® Escalate to voice and video chatReply to with IMShare your desktop with a single click

Connect People in New Ways, Anytime and Anywhere Access messages through your PC, mobile device, or the WebConnect in real time across devices from a familiar interface PC Web Mobile

Whatever You Choose Microsoft Lync™ 2010 and webcam Existing conferencing room with audio/video (A/V) capability Telepresence and room systems Bring Conferencing to Everyone Inside your organization Outside the firewall Customers/partners Mobile workforce Remote workers Wherever You Are Web Conferencing Audio Conferencing Video Conferencing  Telepresence systems  Extending A/V-enabled rooms  Desktop with webcam As Much As You Like

Amplify Protection and Control Achieve and Maintain Compliance Safeguard Sensitive Information Reduce the Risk of Malware and Spam

 Search Across Multiple Mailboxes  Delegate Access for Legal Compliance  Report on as Part of the Audit Procedure  Set Automated Policies for Moving, Deleting, or Holding Messages  Reduce the IT Burden of.PST Files with an Integrated Personal Archive Discover Data Preserve Data Achieve and Maintain Compliance

 Apply Information Rights Management with Transport and Outlook rules  Extend Access Rights to Outlook, Outlook Web Access, and Microsoft Windows Mobile ®  Guide Users with Automatic Alerts Before Sending with MailTips  Set Up Delivery Conditions, Actions, and Exceptions with Transport Rules Apply Rights Control to Messages Control the Distribution of Information Safeguard Sensitive Information

On-Premises Software Hosted Service Internet SMTP Reduce the Risk of Malware and Spam  Get Antivirus and Anti-spam Protection through On-Premises or Hosted Service  Set Policies for Filtering and Monitoring , Voice Mail, and IM  Protect Inbound and Outbound Messages, including Public IM

Efficient, Flexible, and Reliable Simplify Management and Improve Administrator Productivity Provide Professional-Grade Reliability, Availability, and Scalability Maximize IT Resources by Moving to the Cloud

 Self-service Options for Messaging, Telephony, and Conferencing  Role-based Access to Information  Alerts to Inform Users about Potential Errors  Single Management Tool  Single User Identity to Provision Users  Single Directory Empowered Users Unified Administration Simplify Management and Improve Administrator Productivity

Recover quickly from disk and database failures Replicate databases to remote data center San JoseNew York Provide Professional-Grade Reliability, Availability, and Scalability  Provide Full Redundancy Using as Few as Two Servers  Reduce Backup Frequency with Database Replicas  Choose from Flexible Storage Options to Fit Your Business and Budget DB3 DB1 DB2 DB3 DB1 DB2 DB3 DB1 DB2

Cloud Services On-Premises Maximize IT Resources by Moving to the Cloud Control and Ownership Control and Ownership Customization Customization Highly Available Data Centers Simplified Management Simplified Management

Embracing the Cloud Realize Cost Savings Enhance Productivity for Mobile and Deskless Workers Easily Deploy and Scale Role-specific Functionality Benefit from Online Choice Rely on Proven Cloud-based Infrastructure

Interoperable and Extensible Platform Integrate and Enhance Existing Investments Offer Choice in VoiceExtend Communications to Business Processes

 Works with Room-based Conferencing Systems  Integrates with Existing PBX Systems  Reduces Costs with Session Initiation Protocol (SIP) Trunking  Single User Identity through a Single Directory  Click to Communicate from Familiar Microsoft Office and SharePoint Applications Third-Party Vendor Technology Microsoft Investments Integrate and Enhance Existing Investments Lync Server Exchange Server Active Directory ®

Offer Choice in Voice Take advantage of interoperability to replace, enhance, or add voice options AddEnhance Replace  Full and Seamless UC Experience through Microsoft Lync Server 2010  Highly Cost-effective to Purchase and Manage  Case Studies: Sprint, Colombian National Police, and LionbridgeSprintColombian National PoliceLionbridge  Full and Seamless UC Experience through Lync Server 2010  Allows Employees to Use PC or Phone for Voice Calls  Case Studies: AT Kearney, Royal Dutch ShellAT KearneyRoyal Dutch Shell  Eliminates Costs for Conferencing Services  Can Use PC for Full Audio, Video, and Web Conferencing Experience  Provides Rich Roster Controls  Case Study: IntelIntel

Extend Communications to Business Processes Integrate presence with line-of-business applications

Microsoft Is in the Leaders Quadrant The Magic Quadrant is copyrighted July 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft. SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications” Gartner Magic Quadrant for Unified Communications, 2010

Microsoft Is in the Visionaries Quadrant The Magic Quadrant is copyrighted August 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft. SOURCE: Gartner, Inc., “Magic Quadrant for Corporate Telephony” Gartner Magic Quadrant for Corporate Telephony, 2010

Getting Started Work with a Microsoft Partner or your account team to measure the cost savings and productivity gains of implementing Microsoft UC for your organization. Go to and try Microsoft Unified Communications products for yourself. Trial software and options are available today. Sign Up for a Business Value Assessment Get Started with Microsoft UC Technologies

Need A Reference? Microsoft Showcases “We were spending more than a million dollars a month in our conference bridging. We are not spending anywhere near that today and expect to be saving across the board with the unified communications suite in the neighborhood of nine to ten million dollars per year, just in our enterprise costs.” Joe Hamblin Manager of UC for Client Services Sprint Nextel “Certainly we realized cost savings, but the ultimate value is greater flexibility for our user community with the improved working environment.” Johan Krebbers Group IT Architect Royal Dutch Shell “From a compliance standpoint, it allows us to keep track of messages a lot easier—there [are] not 50 or 60 different places we have to do search.” Hansram Ramrup U.S. Wintel Manager BGC Partners

Need A Reference? Microsoft Showcases 32 “Microsoft Online Services made an Exchange-based solution possible. We got all the rich communication capabilities you’d expect from an on-premises solution, at a fraction of the cost.” Charles Pritzl Chief Technology Officer Kellwood “With the pilot, we’ve saved about 200,000 Euros in a few months…. We’re aiming at two or three million Euros in savings…and the return on investment is going to be in less than one year.” Xavier Malherbet Vice Executive Manager Crédit Agricole S.A., Champagne Bourgogne “We've had this vision of collaboration for 10 years but it's only now with…Microsoft Office Communicator infrastructure that we've been able to envision a real product built around this technology.” Eric Schoen Chief Software Architect Schlumberger

How To Buy How to buy Lync How to buy Exchange Contact your PAM if you need assistance!

Next Steps Download the Lync Server 2010 Release CandidateLync Server 2010 Release Candidate Learn more about Lync at Go deeper on Lync in the Microsoft TechNet libraryMicrosoft TechNet Find a Lync PartnerLync Partner Sign up for a free trial of the online servicefree trial of the online service

©2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.