Experiences of information use packaging information getting information in, manipulating it and getting it out
enabling the flow of information transfer and exchange of information
developing new knowledge and insights moving into the unknown
shaping of judgements and decisions information + principles and values
influencing others alter understanding and behaviour
information as objective packaging information enabling information flow
information as subjective developing new knowledge and insights
information as transformative shaping judgements and decisions influencing others
Roles of information professionals providing information products and services educating people in using them facilitating the sharing of information and knowledge (Henczel)
Reframing the roles shift from a technical and process orientation to a people orientation shift from providing services to being part of the core business (Henczel)