GHZP 4033 HRM IN TOURISM & HOSPITALITY Event Volunteer Management Prepared by: Gow Fei Yee Prepared for: Madam Nurhazani Mohd Shariff

I NTRODUCTION Ministry of Tourism had established “1 Voluntourism” since september 2012.

H UMAN RESOURCE MANAGEMENT IN THE EVENTS SECTOR IS DIFFERENT FROM OTHER INDUSTRIES SUCH AS TOURISM & BUSINESS ??

R ELATIONSHIP BETWEEN EVENT MANAGEMENT AND EVENT VOLUNTEER HUMAN RESOURCE PLANNING AND MANAGEMENT

V OLUNTEER MANAGEMENT POLICIES Orientation and training Uniforms Attendance and volunteer rosters Car parking/transport Accreditation Insurance Workplace health and safety Liability and negligence Food and drink Rest breaks

C ONCLUSION Human resource management is an integral part of the event management process and vital to the success of all events.

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