Evaluation Concepts

Evaluation Concepts Evaluation Concepts Evaluation Evaluation Reporting Reporting Overview

Working Definition: “ EFFECTIVE EVALUATION” is the accurate assessment of individual performance. assessment of individual performance. EVALUATION Evaluation Concepts

REPORTING Working Definition: Action(s) taken to report on a subordinate’s performance (or behavior) either in writing (formal) or verbally (informal).

TYPES OF EVALUATIONS Evaluation Concepts TYPES OF REPORTING

PRINCIPLES OF EVALUATION Establish Effective Standards Observation Measurement

EXAMPLE OR NOT? “Become a quality typist” “Within 4 months, be able to type 35 words per minute with three or less mistakes.” Evaluation

“Successfully complete all volumes of CDC’s” “Attain at least a 70% on all volume review exercises of CDC’s in six months” EXAMPLE OR NOT? Evaluation

USES FOR EVALUATION Worker Meeting Standards Worker Not Meeting Standards Track Typical Performance Deciding Work Assignments

PITFALLS OF EVALUATION Ratability Relevancy Variability Personal Bias/General impressions Currentness Logic

PRINCIPLES OF REPORTING Reporting

TYPES OF REPORTING Informal Formal

EXAMPLE OR NOT? “ I watched you help that customer and you did a great job.” and you did a great job.” “I noticed the compressor you changed last night was done in record time. The maintenance was flawless, but there was a problem with the paperwork. Please be sure to sign the card before you send it in.” Reporting

USES FOR REPORTING Let workers know where they stand Provides a record of performance

PITFALLS OF REPORTING Positive or negative anticipation One-way communication Abstract reports Reports without data

Evaluation Concepts Summary  Evaluation Concepts  Evaluation  Reporting