Chapter 1 – Slide 1 Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Partners for Effective Communication

Chapter 1 – Slide 2 Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005©  Name your two partners in originating effective communication.  Identify the five elements of the communication cycle.  Name potential communication barriers and explain how barriers influence the communication cycle.  Name the three major components of the CBO approach.

Chapter 1 – Slide 3 Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005©  Sender—the person who originates a message  Message—the information that is exchanged  Transmission—how the message is delivered  Receiver—the person to whom the message is sent  Feedback—the response from the receiver Communication, the exchange of information, involves these elements: Chapter 1 – Section 1

Chapter 1 – Slide 4 Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Primary Goals of Communication  Receiver understands your message.  You establish a favorable relationship with the receiver.  Receiver’s response is desirable. You successfully communicate a message when you have accomplished the following: Chapter 1 – Section 1

Chapter 1 – Slide 5 Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Barriers of Communication  Different Backgrounds  Signaling  Communication Situation  Quality of Message Content  Writing Skills  Speaking Skills  Listening Skills  Reading Skills Communication barriers interfere with sending and receiving messages. Potential barriers include: Chapter 1 – Section 1

Chapter 1 – Slide 6 Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005©  Plan a Message.  Compose a Draft.  Complete a Message. The Communication-by-Objectives (CBO) approach is a whole-into-parts process of creating messages. Chapter 1 – Section 2