Customer Service Essentials. Walk In The Customer Shoes Greet Me. Greet Me. Value Me. Value Me. Help Me. Help Me. Listen To Me. Listen To Me. Invite me.

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Presentation transcript:

Customer Service Essentials

Walk In The Customer Shoes Greet Me. Greet Me. Value Me. Value Me. Help Me. Help Me. Listen To Me. Listen To Me. Invite me Back. Invite me Back.

First Impressions

Did you know that 80% of communication is non-verbal

Phone Etiquette 86% of the message received is through tone of voice!

How to Handle Angry Customers

Because I take care Of myself first, I can take care of others even better

SacWorks Website & Event Calendar SacWorks SacWorks

SacWorks Events Calendar  The SacWorks Events Calendar/Events Scheduler will be used to schedule and enroll Center/Site customers into workshops.SacWorks

 Your Success Starts Here!

Thank you!