1-1 Principles of Management Bill Klinger ●Introductions –Me –You ●Syllabus ●Class procedures ●Class expectations ●Daily –Listen to 1130 AM –Watch CNBC –Read business section of newspaper

1-2 Course Overview ●What is management? ●The business environment ●What managers do –Planning and decision making –Organizing –Leading –Controlling

1-3 Issues in Management ●Theory –Try to answer the questions:  Why  What will happen if…  How do I get… ●History –Learn from others  Microsoft  Google  3M  Toyota  Lacoste –What works and what doesn’t ●Practice

1-4 Thinking Differently ●Simon Says

1-5 Introduction to Management

1-6 Becoming a Manager ●Requires a mixture of: –Ability  Born with this –Knowledge / Experience  From education  From observation  From doing –Effort

1-7 Management Definition A set of activities (including planning and decision making, organizing, leading, and controlling) directed at an organization’s resources (human, financial, physical, and information), with the aim of achieving organizational goals in an efficient and effective manner. Do not memorize this! Understand it.

1-8 Basic Functions of Management ●Planning and decision making ●Organizing ●Controlling ●Leading

1-9 Levels of Management ●Top management (executive) –CEO, CFO, etc. –People with “president” in their title ●Middle management –Director –Department head –Regional Manager ●First-level (first-line) management –Supervisor –Manager –Foreperson

Management in Practice ●Video –Southwest Airlines – Lead with LUV 1-10