2.01 Communication Why is it important at the work place?

Types of Communication Verbal Listening Speaking Reading Writing Non-verbal Gestures Posture Facial expressions

Effective speaking skills Speak clearly Speak to the listener(s) Use a friendly tone Use standard English Talk “with” the listener vs. “at” the listener

Which are most important Of the four types of verbal communication which two are the most important in the workplace? Reading Reading is one of the most important because of the need to read rules and instructions Writing Writing is one of the most important because it can reduce misunderstanding if written clearly.

Telephone etiquette Answer promptly. Greet caller professionally and pleasantly. Name of company/department Personal name Offer of assistance Hold phone at least 1” from the mouth. Do not eat, drink or chew gum. Record message(s). Date Time Name of caller Name of person to receive message Content of message/desired action Contact number

Public speaking/speeches When speaking in public who or what should your focus be on??????? The Audience

Nonverbal Communication Nonverbal communication has the most effect on the understanding of a spoken message. Gestures Posture Facial expressions

If you are at ease, confident, … your hands might be folded, limp on your lap or on a flat surface. you might have a smile. your body would be relaxed, possibly tilted forward toward the speaker. eye contact would be direct, yet not staring with both eyebrows possibly lifted, and head possibly tilted forward.

If you are uptight, anxious … your hands could be clenched. you might tap on a table or clutch something tightly. you might grimace or have tightly pursed lips. you might fidget, pull at your hair, or perhaps scratch or rub your nose.

If you are angry,… your eyes could be squinting. one eyebrow might raise. your hands might crunch into fists or flail around. your body might be generally stiff or rigid

If you feel bored, uninterested… your total body might be slumped over. your arms might be folded across your chest in a closed position.