The Health Roundtable STREAMLINE PATIENT JOURNEY Presenter: Deborah Beckinsale Cancer Services, St George Hospital Innovation Poster Session HRT1215 – Innovation Awards Sydney 11 th and 12 th Oct 2012
The Health Roundtable KEY PROBLEM Patient Registration Delays - Delays in Clinic presentation - Clinicians waiting to see patients - Patients did not have right information - Waste of resources chasing information (eg 10 min/pt) - Revenue - Specialist referral only valid 3 months - Loss of Revenue - Language barrier (interpreter) Waitlist from 1 st clinic appt 14 days to 1 st chemo appt 9 days Patient information, forms, authority script pad Clinician packs variable need to check Drug approval process
The Health Roundtable AIM OF THIS INNOVATION To streamline patient registration, ensuring accuracy of patient information Reduce the time from patient referral to 1 st chemo visit by 20% Maximise revenue
The Health Roundtable BASELINE DATA Registrations on average take 25mins Utilized ARIA by generating reports to capture minutes/hours lost to gain data Revenue Reports to gain data Use Quarterly Quality reports to gain data
The Health Roundtable KEY CHANGES IMPLEMENTED Registration Pack designed with clinician involvement and sent to Consumer Committee for review and sent to random 10 patients (Need to review current use of pack) Survey Conducted on New versus old patient registration by surveying patients Allocated staff to New patient registration by re-engineering department Redistribution of patients to appropriate location to decrease patient wait time
The Health Roundtable OUTCOMES SO FAR Quicker Registrations (were 25 mins and now 7 mins) Clinics operating in a more timely manner Revenue maximised Patients understanding of what is required Increase in patient volume by 10-15% using existing resources
The Health Roundtable LESSONS LEARNT and NEXT STEPS Change is good How to sustain improvements Need KPI to measure (use ARIA) Incorporate into monthly business meeting Staff are educated in changes Auditing process for changes implemented