R Southwest Gas Corporation WRGC Customer Service Roundtable Discussion

Employee Safety Issues Personal Protection Equipment/Uniforms Unsafe appliance access –Ladders –Attics –Roofs Best Practices Other

Leak Detection Equipment Types used – Search – confirmation How it is used – Inside investigation – Outside investigation Carbon Monoxide – Do you respond? If so to what extent? If not, who does? Other

Meters/Regulators Sources of ignition within proximity of meter/regulator – Utility wall concept Meters – Replacement programs – performance issues Regulator performance issues – Chattering/Noisy Other

Leak Detection Gas leaks are detected by using one or more of the following methods: – Senses: seeing, hearing, smelling – Soap bubble test – Meter clock/drop test – Pressure tests – Approved electronic leakage detection equipment Confirmation instruments Search instruments

Service Levels To what extent – Light appliances and check for proper operation – Service appliances – Identify code violations – Soft off program Benefits Pitfalls Typical wait time for service – do specific order types take precedence Service charges – types Other

Illegal Usage/Energy diversion Problems identified Actions taken Special locks used Best practices Other

Quality Control Types – Field rides – Follow up after technician Frequency Other

Open Discussion