Richard J Hall Principal Product Manager Oracle Collaboration Suite Oracle Corporation

Deploying and Managing Oracle Collaboration Suite 10g

Agenda  Oracle Collaboration Suite 10 g Overview  Oracle Collaboration Suite 10 g Architecture  Oracle Collaboration Suite 10 g Hi-Availability  Oracle Collaboration Suite 10 g Security  Oracle Collaboration Suite 10 g Management

Oracle Collaboration Suite Release 2  Consolidate servers for communication and content applications  Real-Time Collaboration (Web Conferencing)  Leverage the Oracle10 g infrastructure  Embrace & Enhance users’ client applications  Provide an integrated solution

Logical Architecture

Physical Architecture Information Storage Middle Tier Server(s) Client Tier Backend Server(s) Infrastructure

Requirements: Availability, Scalability, Security  Every Collaboration Suite Service – Every Client  High Availability – At all tiers  Scalability – Scale Up and Scale Out  Security – On the wire, in the store, authentication

High Availability – Mid Tier Information Storage Middle Tier Server(s) Client Tier Backend Server(s) Infrastructure

High Availability – Mid Tier  Share-nothing  Load Balancing Router  Commodity Hardware  Dedicated – Scale by component, flexible tuning  Duplicated – Start Small, Maximize resource utilisation

High Availability - InfoStore Middle Tier Server(s) Client Tier Information Storage – Real Application Clusters

High Availability – InfoStore  Real Application Clusters  Clustered Hardware – Shared Disk – Interconnect – 9i with Operating System clustering – 10 g with Real Application clusters  Storage – 9i with RAID, Volume Managers etc. – 10 g with ASM

Scalability  Multi-threaded Architecture  Scalable Java Architecture for Web Apps  Scale up: Single CPU blades to very large SMP machines  Scale out using commodity hardware using RAC and ASM etc.  Mixed Deployment

Security – End to End Strong Auth Secure Comms Single Sign-On Secure Comms Additional PWs 16 Evaluations S/MIME

Managing Oracle Collaboration Suite Oracle Enterprise Manager 10 g

Oracle Enterprise Manager 10 g Complete Management of the Oracle Environment End Users Integrated Management of Oracle Products Oracle Collaboration Suite 3 Oracle Oracle9iAS OC4J Exhaustive individual component management: Admin Monitoring Provisioning 1 Integrated Suite Management Web ServicesTop Link Integration Portal Web Cache SSOWireless OracleAS J2EE 2 Management for Oracle Eco-System 4 Other Applications

Central Management for OCS Database Application Server Collaboration Suite Host Production Monitoring and Alerts Application Performance Management Production Software Inventory Management Production Monitoring and Alerts Beta Administration Production

Enterprise Manager Architecture Firewall Mobile Device HTML Console Portals HTTP/S Open Repository Manage from Anywhere

Demo Deployment— Hands On Session Host 1 Voice Wireless Host 2 Web Conf Files Calendar Host 3 Infrastructure Information Storage Enterprise Manager 10 g

Oracle Collaboration Suite Management Capabilities  Systems monitoring of platform components – Database, Application Server, Host  Application monitoring – Application specific metrics, like queue lengths  Grouping application components  Application Performance Management – Application performance and availability  Enterprise Configuration Management – Software and patch management  Administration – Start/Stop, configuration tasks

System Component Management Rich monitoring and diagnostics Availability Real time monitoring and thresholds Event notifications Historical Data Analysis and Trending Performance diagnostics Cluster monitoring Oracle Database 10 g Oracle Collaboration Suite 10 g Oracle Application Server 10 g

Oracle Collaboration Suite Monitoring  Dozens of key metrics automatically collected – Service response times and availability e.g. SMTP IN service, Webmail, IMAP – OID responsiveness and availability – Usage statistics e.g. IMAP usage – Queue lengths and other component specific metrics – Underlying db, App Server and host metrics  Trends and comparison analysis

Oracle Collaboration Suite Performance Trending and Analysis  What’s the average request processing time for server #1 at this moment?  How did it do over the past 24 hours?  How does that performance compare to server #2 over the same period?  What are the 3 worst performing SMTP servers?

Managing Groups  Managed from a single-view – Monitoring and automated operations  Logical modeling of sets of systems – Applications, Clusters, other sets – Leveraged by all services – Jobs, Policies, …  Membership-based inheritance Applications Sets of Systems

D E M O N S T R A T I O N Monitoring and Groups

Extensibility and Customization Agent 1.Define and instrument target metrics 1 Agent Active Management Repository 2. Build custom UI’s and Report through Repository Access 2 3. Extend Console UI 3 EM Black Box

Oracle Eco-System Application Performance Management Availability Management Oracle Enterprise Manager 10g Notifications Modeling End-User Communities Root Cause Analysis Alerts Trending Transaction Performance End-User Performance Cross-Tier Tracing Application Performance Management SLA Management Non-Oracle Systems Impact Analysis

Availability and Performance Web Application Availability and Performance may vary from location to location

End-User Performance  Monitoring of ALL URLs accessed by ALL users  End-user impact analysis  Server vs network response time  Analysis of end-user response times by URL, domain, regions, visitor, Web server  Web server load and response distribution  Watch list to highlight performance of critical URLs Web Application

D E M O N S T R A T I O N Application Performance Monitoring

View/Search Compare/Diff Change Tracking Reference Configurations Analyze Install/Clone Configure/Deploy Patch Secure LiveLink Oracle.com Product Updates Patches Product Configuration Oracle Inventory Software Configurations Hardware Configurations Discover Enterprise Configuration Management Enterprise Manager Provision Over 20% of downtime attributable to human configuration errors

D E M O N S T R A T I O N Enterprise Configuration Management

Oracle Collaboration Suite Management Capabilities  Systems monitoring of platform components  Application monitoring  Grouping application components  Application Performance Management  Enterprise Configuration Management  Administration

Collaboration Suite Management  Custom UI for Application Groups  Application Home page  Performance dashboard  Out-of-box metrics and thresholds  Drilldown to EM Website console

Oracle Collaboration Suite & Oracle 10g  Leverages – Oracle Enterprise Manager 10g – Oracle Application Server 10g – Oracle Database 10g

Outsourcing Applications Support Implementation Apps Admin DB/AS Admin Sys Admin HW Admin Traditional ® ® Customer Customer Manages: Availability Security Performance Change Problems Outsourcing ® ® ® ® ® ® ® ® Oracle Manages: Availability Security Performance Change Problems Better ServiceBetter Service Faster ServiceFaster Service Predictable CostPredictable Cost Focus on CompetenceFocus on Competence

 Reduce Cost While Providing Scalability & Reliability – Take advantage of clustering & automated storage management  Improve Service Levels – Dynamically share resources across multiple application with workload management – Manage the entire suite of applications with a single interface through Enterprise Manager 10g  Improve End User Experience – Monitor performance from an end user perspective & enforce application service levels Oracle Collaboration Suite & Oracle 10g Benefits

Thursday, September 11th  Extending the Reach of Enterprise Manager to Monitor Custom Applications  Session – Hoosh Afsar of Fannie Mae, Venkat Tummalapalli – 1:00pm Room 202  Enterprise Manager: Scalable Oracle Management  Session – John Kennedy – 1:00pm Moscone Room 103  Rapid Deployment of Enterprise Manager: Install & Configure in 6 Easy Steps  Session – – Ana Hernandez, Dave Leroy – 2:15pm Moscone Room 103  Securing Your Enterprise with Oracle Enterprise Manager  Session – Amir Najmi, Julie Wong – 3:15pm Moscone Room 103  Collaboration Suite as a Development Platform  Jason Davis and Rob Koplowitz  Phone Directories  OTN Chalk Talk 11:30  Steve McAdams  Guru Session 11:00

A Q & Q U E S T I O N S A N S W E R S

Conclusion  Consolidate servers for communication and content applications – Scale Up and Scale Out  Leverage the Unbreakable Oracle infrastructure – Secure – Highly Available  Embrace & Enhance users’ client applications  Provide an integrated solution