16 October 2008 Forum on Future of Democracy, Council of Europe, Madrid Citizenlink “ The Missing Link” Matt Poelmans, Director Burgerlink (Citizenlink),

Slides:

Advertisements

Similar presentations

EGov skills and organisational culture as a key to eGov success.

Advertisements

Seminar "Open Government in the Making" Brussels, 4 October 2012 Andrea Halmos European Commission, DG CONNECT Unit H3 Public Services.

1 eParticipation in local and regional development European Week of Regions and Cities 7 October 2008 Brussels Jeremy Millard Danish Technological Institute.

Together. Free your energies How open and collaborative are public administrations in Europe? A benchmarking perspective October 2011.

Erkki Liikanen Member of the European Commission, Enterprise Policy and Information Society IDEA Conference on eDemocracy, Stockholm 29 June 2001 e Government.

THE COUNCIL OF EUROPE and the Information Society Council of Europe Summit (May 2005), Action Plan on e-democracy: "We will also take initiatives so that.

March 8th, 2007eGoverment Seminar EIPA-EKDDA Thessaloniki 1 The e-Citizen Charter as an Instrument to boost e-Government drs Matt Poelmans, Director, e-Citizen.

Public administration in change more quality, better service Intro Jean Eigeman Professional senior in public administration Local and regional government.

International Federation of Accountants International Education Standards for Professional Accountants Mark Allison, Executive Director Institute of Chartered.

Jose Braz, ERGEG Conference on Implementing the 3rd Package 11th December 2008 The Agency for the Cooperation of European Energy Regulators.

Speaking Notes 10 November 2014 Professor Jacques Ziller EP JURI Committee information on ReNEUAL Model Rules on EU Administrative Procedures Jacques Ziller.

Good democratic governance at local level : the Council of Europe approach From multilevel governance… The European Charter of Local Self-Government subsidiarity.

Generic Overview Presentation * BPS Procurement Directive Training Modules for School Boards XX___ School Board, XX 2014 * Generic overview presentation.

Page 1 ©2000 Bull Major Challenges in e-Government Value System in modern IS’s for Public services Claude Boulle, European Affairs FP 6 Consultation Meeting.

Iowa Interactive Overview for the IOWAccess Advisory Council September 10, 2008.

Citizen’s charter – An Overview

Note: The data and comment used in this report is for sample purpose only and does not represent actual data. MANAGING CUSTOMER EXPECTATIONS Presentation.

European Quality Assurance Register for Higher Education Quality Assurance in the European Higher Education Area Colin Tück 26/27 May 2008, Baku Council.

Minnesota Value Based Purchasing Susan McDonald Health Care Purchasing Coordinator Minnesota Department of Human Services Director Governor’s Health Cabinet.

Volunteering North Queensland. PEAK BODY FOR VOLUNTEERING IN QUEENSLAND Volunteering Queensland Inc. PEAK BODY FOR VOLUNTEERING IN QUEENSLAND Overview.

1 ALTERNATIVE DISPUTE RESOLUTION OECD CONFERENCE Den Hague 11./12. December 2000 Constanze Picking DaimlerChrysler for GBDe IN E-COMMERCE.

Riga City Council e-City project “e-Riga” Ainars Andersons, Head of the Projects Board, Riga City Council Information Technology Centre.

Challenges to citizens online participation: open and inclusive policy making Council of Europe E-democracy symposium April 2007 Tanja Timmermans,

Eric R. Johnson Hillsborough County, (Tampa) FL

Carmichael Centre for Voluntary Groups Implementing the Guiding Principles for Fundraising Sheila Nordon Executive Director 9 th November 2010.

Local e-Democracy National Project Office of the Deputy Prime Minister, UK.

Global Forum 2001 Newcastle, 19 October 2001 E-Society Applications for Citizens Innovative Applications: Best-practices in London-Lewisham Antoinette.

DIGITALIZATION & E-GOVERNMENT 14th November, 2013 Bulgarian Economic Forum Nikolay Nedyalkov, Executive Director Information Services Plc.

Agnès Bradier eGovernment Unit Directorate General Information Society & Media European Commission Innovative Government in Europe, a research perspective.

This project is implemented through the CENTRAL EUROPE Programme co-financed by the ERDF. Manager Coordinating Brownfield Redevelopment Activities

Thessaloniki, 30 June 2001 Michael Niebel European Commission, DG Information Society e-Government: A SE Europe priority.

Technical Assistance for Civil Society Organisations Regional Office This project is funded by the European Union. Regional Training on Citizen’s Participation.

AGA Chapter Financial Compliance. Overview New chapter procedures – Open a chapter PO Box – Open a chapter bank account – Obtain an EIN number through.

Principles and Practices For Nonprofit Excellence.

Agenda 08:00 - Guests Arrive / Breakfast 08:30 - Paul Masterton: Objectives for the day 08:40 - Ian Gorst: The incentive to reform 08:55 - Mike King:

Department for International Development Participatory Rights Assessment Methodologies (PRAMs)

EGovernment Ireland’s eGovernment Strategy Enda Holland, Department of Public Expenditure and Reform.

Utility Procurement Utility Procurement 2004 Presenter: Albert A. Stephens, CPM Director of Supply Chain Management Los Angeles Department of Water.

Eastern Cape Branch Seminar 5 – 6 September 2013 Good Corporate Governance By: Louise Muller, President of IMFO, 2012/13 – 2013/14.

1 Images of E-Government

E-Democracy Blessing or Curse? e-Democracy Blessing or Curse? Monique Leyenaar Radboud University Nijmegen Netherlands Council of Europe Forum for the.

Slide 1 Begix Online -Tool Bertelsmann Stiftung Begix Europe Carolin Welzel Bertelsmann Foundation Stefan Friedrichs Public Management Consultant.

E-Riga: restructuring the city Ēriks Zēģelis, Director of the Riga City Council Information Technology Centre.

Acknowledgement of country

Georgia Digital Government Summit November 16, 2006 Making the Business Case for IT Bert Jarreau.

Citizens First: Public Engagement for Better Policy and Services Joanne Caddy, OECD/GOV Council of Europe Forum for the Future of Democracy Madrid – 16.

A STRONG PATIENTS’ VOICE TO DRIVE BETTER HEALTH IN EUROPE.

EGovernment for Efficient Public Services Parallel Session 2 Dana Bérová Minister of Informatics Czech Republic.

What makes U.S. Communities Different? Public Benefit & Purpose Founders - Founded, owned and governed by Association of School Business Officials International,

Ministry of State Administration and Administrative Reform, Republic of Bulgaria 18 February 2008 Brdo, Slovenia 18 February 2008 Brdo, Slovenia Contribution.

A New Standard for Disposal Mark Crookston Senior Advisor Appraisal Government Recordkeeping Group.

Counselling ? Counselling in youth information work means that the use of counselling skills and support, such as: (1/2)  being able to talk and.

DEMOCRATIC BELIEFS AND VALUES

New approach in EU Accession Negotiations: Rule of Law Brussels, May 2013 Sandra Pernar Government of the Republic of Croatia Office for Cooperation.

Topic 4:.  As with any disruptive innovation, separating the reality from the mythical can be a challenge for any prospective customer trying to accurately.

Taiwan e-Governance Research Center Research Fellow,, Taiwan e-Governance Research Center Assistant professor, Dep. Public Administration, National Open.

June 2009 Jamboree, Brussels Edith van der Does, Netherlands EU PSC Usability Study United Kingdom Estonia Netherlands.

Harmonised use of accreditation for assessing the competence of various Conformity Assessment Bodies Dr Andreas Steinhorst, EA ERA workshop 13 April 2016,

Why Good Governance should lead to excellence.. Think of all the different models of Managing Performance in The public sector? Give examples of or if.

Delivering Service Transformation ”Simplifying Customer Journeys” Tim Rainey Assistant Chief Executive, Tameside MBC.

Information Society Technologies in the 6th Framework Programme Information Society Technologies in the 6th Framework Programme IST Call 6 Thanassis Chrissafis.

The eQuass 2018 system Guus van Beek eQuass Consultnacy training

Generic Overview Presentation

Theme 1.2a: Summary of Presentation

Olli-Pekka Rissanen HRWG, Helsinki 11th September 2006

Quality Managements Frameworks

Olli-Pekka Rissanen Troika Secretariat, Helsinki 17th July 2006

Rahandusministeerium

European Public Sector Award (EPSA) Innovations for Europe: Increasing Public Value IPSG-Meeting Oliver Haubner, Program Manager Helsinki – October 27th,

Mr Mirco Barbero European Commission, IAS.C1

Presentation transcript:

16 October 2008 Forum on Future of Democracy, Council of Europe, Madrid Citizenlink “ The Missing Link” Matt Poelmans, Director Burgerlink (Citizenlink), Netherlands

16 October 2008 Forum on Future of Democracy, Council of Europe, Madrid It’s the Interoperablity, stupid! Every organisation is inventing its customer Satisfaction is about Life events We need modular, not single Solutions

16 October 2008 Forum on Future of Democracy, Council of Europe, Madrid Citizen: the Missing Link e-Government is Supply oriented Too much Focus on Efficiency Citizen is not only a Customer

16 October 2008 Forum on Future of Democracy, Council of Europe, Madrid e-Participation: Mission Impossible? Involvement in Decision making and Community building Vulnerability of today’s Internet Availability is not Empowerment

16 October 2008 Forum on Future of Democracy, Council of Europe, Madrid E-Quality for equality New Design Principles Citizen’s Rights & Obligations Quality Standards for e-Inclusion

16 October 2008 Forum on Future of Democracy, Council of Europe, Madrid e-Citizen Charter 10 Quality Requirements for better Performance Covering contacts for Information, Transaction, Participation Not Mandatory but Adopted as a Standard Basis for Measurement Citizen Satisfaction European e-Democracy Award 2007

1.Choice of Channel 2.Transparency Public Sector 3.Overview of Rights and Duties 4.Personalised information 5.Convenient Services 6.Comprehensive Procedures 7.Trust & Reliability 8.Considerate Administration 9.Accountability & Benchmarking 10.Involvement & Empowerment

16 October 2008 Forum on Future of Democracy, Council of Europe, Madrid Citizenlink Performance Incentive Adopt e-Citizen Charter (City Council) Specify Quality Code (Executive Board) Measure Citizen Satisfaction (Departments) Involve Customers (Citizens) Account annualy for Improvements (Mayor)

16 October 2008 Forum on Future of Democracy, Council of Europe, Madrid Citizenlink (ICTU) Office Wilhelmina van Pruisenweg AN The Hague, Netherlands Mail PO Box 84011, 2508 AA The Hague Phone Internet