User Workshop Report to Closing Plenary Kenzo Itoh, Chair Jørgen Friis, Vice Chair SOURCE:User Workshop Vice Chair TITLE:User Workshop Report to Closing Plenary AGENDA ITEM:Closing Plenary; 6 CONTACT:Jorgen Friis gsc12_UserWS_16

2 Participants 44 participants 13 Speakers –Kenzo Itoh, CIAJ –Kazuma Yokota, MIC Japan –Karine Iffour, ETSI, GSC User WG Chair –Mitsuji Matsumoto, Waseda University –Hiroshi Kawamura, RINRC –Yoshinobu Nakamura, NTT DoCoMo –Yasuaki Takamoto, Fujitzu –Russ Schields, TIA –Reinhard Scholl, ITU –Kirit Lathia, ETSI –Kishik Park, TTA –Isao Nakajima, ARIB –Tim Jeffries, ATIS

3 Workshop content Theme: User’s Accessibility of Telecommunication Setting the Scene of Accessibility Accessibility in Telecommunication ICT in Transport ICT in Healthcare

4 Setting the Scene The new IT strategy in Japan includes a provisioning of an IT society that adopts universal design which is to ensure an environment in which everyone can use ICT National standards are already developed to support this strategy and have contributed to the ITU international standards agreed in 2007 CIAJ has worked on practical implementation of strategy including testing of numerous phone equipments GSC User group work lead to increased active participation and global communication on user needs GSC User WG resolutions updated and now includes that GSC user guide on user needs should be widely promoted The PSO reporting shows extensive work ongoing across their organizations

5 Accessibility in Telecom Strong engagement from Japan in accessibility activities Contribution to ITU-T SG16 and development of rec. F.790 on “Telecommunication accessibility guideline” Several National standards exist today (JIS) to ensure access to information/communication for all user groups Research in Japan on disaster use cases and conference on tsunami disaster preparedness in Phuket in 2007 as emergency issues. Operator and manufacturer support for universal design in phone product line This is oriented towards multiple disabilities

6 ICT in Transport Challenge to organise cooperation between industries working under different business models. Issues lay at the development, producing and usage stages. Intelligent Transport Systems (ITS) help: –to improve safety (emergency and prevention of crises), –to better manage environment challenges and –to make the car, a place as any other place where nomadic devices can be used and all services are available. BUT should not disrupt the user. In the future, cars become docking stations for users equipment. Need for cross-technology cooperation between standard developers at international level.

7 ICT in Healthcare It covers a wide range of issues, like eHealth, telemedicine and accessibility. ICT in Healthcare can be a mean to fulfil the socio-cultural and development gaps. Need for coordination needs between public authorities and industry. Ageing society is a lead factor for the Telecommunication market. ICT in Healthcare is a mean to save lives with cutting in health expenditures and increasing the quality level of health services. High quality of ICT services in Health may lead to a global increase of quality level. Telecommunication devices must take into consideration people with special needs. Although many standards are developed or under development, a great need for new standards remains. Privacy is a key issue in ICT health care for patients. Trust is a key element to success of ICT in health sector.

8 Conclusions Global coordination is required more than ever The outcome of standards should be linked to the product cost User involvement is a critical factor in providing products and services and therefore also in the standardization process Affordability and human-centered approach in the standardization process