1 I.U. Professional Opportunities Orientation Program Kristin Gaines Manager, Global Financial Support & Services

2 $6.2 billion revenue 32,500 employees Headquartered in Dayton, OH Offices & distribution facilities in 130 countries Top global markets (in revenue): US, Japan, United Kingdom, Germany, France, Australia, Spain, Italy, Canada & Switzerland NCR Corporation - Quick Facts

3 Careers in IT Entry level positions available in most organizations Information Technology Services (IT Services) Professional Services (Consulting) Business Units (Retail, Financial, Systemedia & Customer Services) Initial position in IT Services typically mo. Subsequent positions involve a variety of assignments (ex. software engineering): Financial and Human Resource Systems Sales and Marketing Systems Order Management Systems Customer Services Systems Data Warehouse

4 IT Services: Functional Organization Model GlobalApplicationDevelopment ITPartners Global Technology & Infrastructure GlobalApplicationDeployment

5 IT Services Job Families Software Engineer Software Developer Application Deployment Database Design & Administration Systems Architecture Vendor Management Technology Solutions Engineer Technology Solutions Architect Business Solutions Consultant Information Technology Partner Technology Consultant Processing Solutions Consultants Operations Analyst Service Desk Consultant Project Management Project Coordinators Project Managers Executive Program Managers

6 IT Services Career Paths Non-IT Paths IT Business Path IT Technical Path Undergrad Entry Graduate Entry Technical Skills: Programming, Integration, Support Business & Technical Skills: Planning, Analysis Emphasis on Business Skills: Strategic Planning, Coaching or Advanced Technical Skills

7 Example Career Path Software Developer - 3 years Europe Group Sales & Marketing US Customer Services Lead Software Developer - 3 years Manufacturing & Financial Systems (plant environment) Lead Technology Consultant - 2 years Technology & Infrastructure (standard tools, operating systems) Team Leader - 3 years US Order System US Financial Systems Manager (current) Global Financial Systems Support

8 Career Preparation - Selection Criteria Preparation for position Academic Success Academic Curriculum Work Experience Internships Personal characteristics Interpersonal Skills Communications Skills Leadership Initiative Innovation Integrity

9 Take Ownership of Your Career Work with manager on training plans Take advantage of educational opportunities, tuition reimbursement programs & professional certifications Research potential positions Build your network Find a mentor Work with manager to establish career goals and align assignments to them Assess career goals regularly

10 Key Changes in IT Changing technology Focus on integration vs. development Global applications Alignment of IT with business Customer facing roles

11 Key Competencies in the Workplace Customer focus Teaming Communication Project management Customer facing competencies Process orientation Business knowledge Keeping abreast of new technology Multi-cultural awareness

12 Thank You!