| CDW.com/PeopleWhoGetIT CDW’S JOURNEY TO INTEGRATED TALENT MANAGEMENT Presented by: Dr. Tess Reinhard- Sr. Director of Organizational Capability at CDW Monty Allen- Manager Organizational Capability at CDW

2 2 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. CDW is a leading provider of technology solutions for business, government, education and healthcare in the US and Canada. WHO WE ARE Ranked no. 32 by Forbes on America’s Largest Private Companies list in 2011

3 3 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. CDW Overview » Industry-leading provider of hardware, software and services for client, networking, communication and data center systems » Founded in 1984 by Michael Krasny - Acquired Micro Warehouse in Acquired Berbee Information Networks in 2006 » Privately held since October 2007 » Ranked no. 32 by Forbes on America’s Largest Private Companies list in 2011 » Sales of $9.4 billion in 2011* WHO WE ARE

4 4 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. WHO WE ARE Dedicated to finding the right solution. We're a 6,700-plus member organization We will help you choose the right technology products and services We can meet your unique needs You will have a dedicated account manager committed to your goals and success CDW Solutions and Services teams offer knowledgeable, experienced, certified engineers and solution architects

5 5 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. WHERE WE STARTED  Coworkers request career development opportunities and tools in 2006, 2008 and 2010 engagement surveys In 2006, of the 697 comments about Career Development, 70% of comments were asking for definitive career paths with explanations, skills and abilities needed for the next step In 2008, feeling positive about CDW’s ability to develop coworkers was a key driver for engagement. Only 57 percent saw this as positive In 2010, the desire for a greater focus on career development remained strong.

6 6 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. Position Descriptions ~ (CDW View of the Job) Responsibilities, Qualifications, Skills Assessment Position Descriptions ~ (CDW View of the Job) Responsibilities, Qualifications, Skills Assessment Job Requisitions New Backfill Future Plans Job Requisitions New Backfill Future Plans Coworker Profile (CDW View of the Person) Responsibilities Qualifications Skills Assessment Job Profiles Aspiring to Be Performance and Potential Data Outside Certifications and Data Internal Work History Candidate Profile Internal External Successors Candidate Profile Internal External Successors HR Infrastructure Platforms (Data Warehouse, Reporting) Talent Mobility Talent Management CDW’s Talent Pool Rewards Performance Development Succession Skills Assessment OUR GOAL: To help Coworkers know they can build a career at CDW

7 7 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. Annualized Talent Review Process Transfer, Promotion and Succession discussions Currently conducted for all Managers and above Talent Intelligence IDENTIFYING TALENT

8 8 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. PERFORMANCE AND SUCCESSION Update Coworker Profile and Career Plan Coworker input of achievements and experiences Establish Goals Performance and Developmental Goal Setting with manager to begin year Development Plan At goal setting and/or post TRP PMP Check-in Regular, on-going developmental one-on-ones Performance Review End of year review Coworker has an active internal resume for active and passive search Coworker is aware of and aligned with manager’s goals Manager feedback and joint development of growth plan (goals and development) Assessments of performance lead to rewards STEPSTEP RESULTRESULT Discussion around wants, needs and progress of coworker

9 9 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. POSITION DESCRIPTIONS Bringing order to chaos Open access for all Career Exploration

10 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. Criticality of Position Descriptions Library of Position Descriptions Succession Recruiting Career Maps Performance

11 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. UPDATING POSITION DESCRIPTIONS Young, high growth organization Organizational structure lacking Career Level Criteria Matrix Level Playing Field

12 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. CAREER LEVEL CRITERIA MATRIX  We used a standard criteria for assessing job complexity  Directors placed and validated all roles in their line of site into one of nine levels  Each department’s Senior Management Team validated the maps Scope of Job: regular tasks/duties that make up a position Business Impact: relative effect on CDW’s success Breadth and complexity of the position with the skills, experience and knowledge needed to perform the job successfully. The effect that decisions and actions have on the organization's success. Autonomy: decision making authority Interaction: with peers, external/internal customers and management The extent to which a role allows the freedom, independence and discretion make decisions to achieve results. Events in which people understand a situation, interpret what others are meaning, and respond accordingly with peers, customers and management.

13 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. COMPENSATION BANDS AND CAREER LEVELS Career Levels and/or Compensation Bands Broad Bands Coworker Services (HR) Alignment Planned roll-out

14 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. TALENT MANAGEMENT SOFTWARE SUITE Too many systems (One problem=One fix) times number of functions Consolidation

15 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. TALENT MANAGEMENT SUITE BEFORE INTEGRATION Core HR / Payroll / Benefits Performance Management Succession Planning Compensation Learning Talent Acquisition

16 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. TALENT MANAGEMENT SUITE AFTER INTEGRATION Core HR, Payroll, Benefits Talent Acquisition Performance Management Succession Planning Learning Compensation Development Planning

17 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. LESSONS LEARNED Systems Over Promised Destination Roles/Entitlement Self Perception/Promotion

18 CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. Position Descriptions ~ (CDW View of the Job) Responsibilities, Qualifications, Skills Assessment Position Descriptions ~ (CDW View of the Job) Responsibilities, Qualifications, Skills Assessment Job Requisitions New Backfill Future Plans Job Requisitions New Backfill Future Plans Coworker Profile (CDW View of the Person) Responsibilities Qualifications Skills Assessment Job Profiles Aspiring to Be Performance and Potential Data Outside Certifications and Data Internal Work History Candidate Profile Internal External Successors Candidate Profile Internal External Successors HR Infrastructure Platforms (Data Warehouse, Reporting) Talent Mobility Talent Management CDW’s Talent Pool Rewards Performance Development Succession Skills Assessment OUR GOAL