Building the Future The Faculty Club At The University of Toronto
What is driving change Changing dining and entertainment market Changing private club market Changing demographic in faculty and staff The Faculty Club exists to meet its members’ needs
The Next 50 years Social and dining centre for faculty and staff Venue of choice for business and personal celebrations Venue of choice for meetings and seminars An oasis in the middle of a busy place
Board Reorganization Governance model Enhanced role of standing committees Membership Facilities Operations
The New Organization Organizational Model
Building Capacity Kitchen Renewal 2009 Kitchen Expansion 2011 Redecorating and Furniture Renewal Plan 2011 Security Systems 2011
Building Talent Organizational Plan Broaden management experience – AGM Create supervisory functions – Team Leaders Create Management Team We are only as good as our employees
Building Talent Training and qualifications Smart Serve, Food Safety WHMIS, OHS Red Seal Continuous learning We are only as good as our employees
Management Systems and tools Reporting and analysis tools Membership management tools Communications tools Expertise and advice We are the best kept secret on Campus
Building Membership We have the right stuff!
Pulling it all together We have the right people
Key Performance Indicators (KPI) New members by category Overall membership Core Services (Dining, Pub, Patio) sales A fact that says something significant on its face
Key Performance Indicators (KPI) Functions and Special Events sales Departmental Account sales Non-core business revenue A fact that says something significant on its face