Romilos Restaurant Pedro Gonzalez

Introduction  Family owned Italian/Greek Restaurant  Restaurant is located in Severna Park, MD  Robinson Crossing Shopping Center

Introduction  Restaurant specializes in Mediterranean specialties  Dine-In and Carryout restaurant  The restaurant can seat roughly 200 people  Employees totals to about 20  Established since 1994, by Kyriacos Kakoullis and Nick Monoshiotis

Introduction  Employees (Severs-8, Hosts/Busser-4, Bartender-3, Cooks-4, Dishwasher-1)  Attract many carryout customers  Hours Sun-Thurs(11a.m.-10 p.m.)  FRI-SAT (11 a.m.-11 p.m.)

Problem  Customers orders were occasionally loss due to unorganized paper based system.  There is no customer database to maximize efficiency. Customer database could establish a better customer connection (such as greeting by name or have previous orders stored) since they will be stored in the database.  Currently inventory losses and inefficiencies are hurting the business. Losing inventory can cause many problems, one being loss in revenue, another could be decrease in customer service

Problem  Financial reports are not accurate enough to truly gauge performance.  Romilos staff and business partners (maintenance, shipping, etc.) information is not filed in a way that can be found quickly. Sorting through paper files is a waste of valuable time. A database query would be much more efficient.

Requirements Analysis Romilos user request is summarized as following:  Romilos needs to develop a structure that allows for a constant development of updates that will result in instantaneous flow of data and be able to produce invoices for the employees, store critical information, print receipts, and create reports.  Romilos would like to be able to create customer information storage that will store addresses, e- mails, and phone numbers that will send coupons to customers' address and daily special deals though their . This will ultimately improve customer relationships and attract more business to the restaurant.

Business Process Flow  The customer identifies the required information to contact Romilos. Customer finds further information regarding menu items by calling or coming into Romilos.  Customer makes an order for dine-in or carryout. Romilos does not offer delivery.  An employee at Romilos handwrites the order either through the phone or in-person.  The order is prepared for the customer.  The employee will then calculate the total cost for the customer by hand.  Payment receipt is stored in customer file cabinets.  Employees’ information, payroll information, and supplier’s contact information is put way in separate file cabinets.  The sales report is generated by gathering the sales and different payments methods and manually entering in excel.

Proposed Feature RDBS featuring:  Avoid the possibility of lost transactions by providing an organized way of processing customers’ orders  Faster transactions from improved dataflow  Maintain a customer database for improved customer relations  Finical reports that are synchronized with the point of sales system that will provide managers an accurate way to gauge the company’s performance  Provide the company with a way to keep track of inventory to cut down inventory loss  Provide managers with a database of all the staff and business partners so that information can easily be found  Management system that keeps track of employee’s information, schedules, and employee accounts payable

System Description  Allow Employees at each level to have little to full access to improve business processes.  Managers will be able to check the real time inventory levels of foods and beverages.  Database will store employee information, payroll information, & supplier information  Database will save customers’ order and suppliers’ order to keep track and generate reports when needed.

Economic Feasibility  Tangible Benefits are:  An increase in productivity  Automated resource position  Real time delivery and food preparation update  Efficient way to create sales reports  Efficient way to create budget reports  Keeps Customers information for quick processing

Economic Feasibility  Intangible Benefits are:  Competitive edge  Enhanced Accounts Management  Provides detailed overview  Enhance demand planning

Financial Summary Salaries/Wages table Project Manager$2,500 Database architect$2,400 Programmer$2,400 Total Salary and Wages $7,300 Development table Salaries and Wages$7,300 Design $3,000 Training$200 Equipment$2,300 Total Nonrecurring costs $12,800 Operational Cost table (recurring cost) Hosting$1,000 Maintenance*$3,000 Electricity$1,300 Internet Provider$310 Total Recurring costs$5,610 Benefits Increased Efficiency $18,200 (50*7)* 52weeks in a year Increased Customer $27,300 ($75*7)*52weeks in a year Paperless System$5,000

Break Even Analysis

Payback Analysis

Project Plan

Organizational Feasibility  The proper training is crucial for success  System will handle day to day managerial routines and a customer ordering system instead of the traditional pen and paper  Long-standing work procedures will not be totally reversed but will be processed faster with the new system  Project timing and scheduling are reliant on a few milestones, which are: 1. the software for the database and POS 2. installation of wiring throughout the building 3. training employees and management 4. Implementation of system

Technical Analysis  Actual Planning of the Database; A meeting with the owner going over alternatives.  Meet Owners expectation.  Compatibility issues  Designated IT company would be needed for maintenance after implementation.

Recommendation  In order for to keep their current market share, Romilos must:  be competitive with bigger restaurant chains  create more traffic for their restaurant  Important for Romilos to adopt a sophisticated restaurant database system that would allow the employees and managers to provide a better customer service and simpler process flows  According to the feasibility analysis, the RDBS is technically, operational, and economically feasible.  The payment period of the project is over in one year, which is an acceptable time  Based on the analysis provided, the project team recommends starting the database as soon as possible.