INSTITUTIONAL FRAMEWORKS AND LEADERSHIP FOR E-GOVERNMENT DEVELOPMENT – MALAYSIA’S PERSPECTIVE RUBAIAH HASHIM Deputy Director Malaysia Administrative Modernisation and Management Planning Unit (MAMPU), Prime Minister’s Department CIO Conference For Strengthening Regional Cooperation To Advance E-government Development In Asia And The Pacific 5 November 2014 | Shanghai, China

CONTENT AGENDA 2

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NATIONAL VISION 4 Transforming Service Quality Improving Organisational Productivity Improving Customer Services Motivating Employees Transforming Service Quality Improving Organisational Productivity Improving Customer Services Motivating Employees

ICT CONTRIBUTION TO GDP #28 TOP / WEF GLOBAL IT REPORT * Among 144 Economies #16 TOP IMD WORLD COMPETITIVENESS SCOREBOARD Among 59 Economies % 17% Source : ICTSA 2012, GITR , IMD 2011 Note: EIU Digital Economy Ranking has been replaced with WEF Global IT Report as the EIU Digital Economy Ranking report was only produced as a once-off publication ACHIEVING DIGITAL MALAYSIA’S 2020 ASPIRATIONAL GOALS IS CHALLENGING.. Source : MDEC 5

Economic Transformation Program a comprehensive effort towards high income nation, upholding the NEM fundamentals (high income, inclusiveness and sustainability) Oil, Gas & Energy Palm Oil Financial Services Tourism Business Services Electronics & Electrical Wholesal e & retail Educatio n Healthca re Communications Content and Infrastructure (CCI) Agricultur e Greater KL GN I USD6,700 per capita USD15,000 per capita Source: Economic Transformation Programme – A Roadmap for Malaysia by PEMANDU 6

e-Government - Entry-Point Project (EPP) under NKEA CCI Broadband for All Establishing broadband as an essential service to Malaysians on par with other utilities, e.g. water and electricity Extend Reach Acceleration and expansion of broadband coverage in non-urban areas (e.g. to Zone 2 and Zone 3) Smart Network Differentiated pricing to provide higher quality and more affordable service, based on QoS Regional Network Capacity increase of Malaysia’s submarine cable network to lower international IP connectivity costs E-Learning Integrated approach to provide access, devices, and platforms/content/ applications to benefit the learning Rakyat E-Healthcare Networked healthcare providers to each other and to their patients to improve productivity and information management E-Government Increasing the accessibility, speed, and transparency of government services through communications technology MY Creative Content Local content hub to vitalise creative sector, reduce dependence on international connectivity, and export content Track & Trace Using RFID Tag for traceability applications for example in container and logistics for customs clearance and high value products such as Swiftlet Nest Connecting 1MY Next-generation services to provide ubiquitous connectivity and compelling services for the Rakyat at home, in the workplace, and ‘on-the- move’ Enhancing Foundation Pushing Boundaries Serving Tomorrow 1. MY Creative Content 2. Track & Trace Trace 3. Connecting 1MY 4.E-Learning 5.E-Healthcare 7. Broadband for All 8. Extended Reach 9. Smart Network 10. Regional Network 6.E-Government 7

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PUBLIC SECTOR ICT BLUEPRINT Source: Public Sector ICT Study, MAMPU

PUBLIC SECTOR ICT STRATEGIC PLAN

PUBLIC SECTOR ICT STRATEGIC DIRECTIONS 11

6 POLICY TARGET 12

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Administrative Mechanisms and Implementation Structure IAP ICT GOVERNANCE 14 Implementation Council (ICM) Flagship Coordination (FCC) E-Govt Steering Com E-Govt Project Steering Com Public Sector ICT & Internet Com (GITIC) CIO Panel MAMPU Secretariat Flagship Steering Com Chaired by PM Chaired by Chief Secretary to the Govt & MDeC Chaired by Head of Lead Agency Chaired by Deputy DG, MAMPU Chaired by Chief Secretary to the Govt

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1Gov*Net E-GOVERNMENT INITIATIVES 16

e-GOVERNMENT WIDE COMMON SYSTEMS 17

GOVERNMENT INTEGRATED TELECOMMUNICATION NETWORK 18

Talented & Outstanding PTM Service (TOPS) FRAMEWORK 19 COMPETENCY ENHANCEMENT INVOLVEMENT IN PROJECT FOCUS AREA CHANGE MANAGEMENT PROGRAM GOVERNANCE COMPETENT ICT PERSONEL

20 NEW GAME CHANGING Big Data 1GovGlobal 2014 onwards Smart Devices and BYOD Mobility SMART Government Framework Security & Compliance Competency (Capacity Building) Service Governance Engagement (Crowdsourcing, co- creation, collaboration) 1GovEA Open Data NEW STRATEGIC INITIATIVES 20 1.Enterprise Architecture 2.Big Data 3.Open Data 4.Co-creation engagement 5.Service Mobility 6.Trust & Compliance 7.Capacity & Competency Capability myGov Mobile TOPs

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22 DIGITAL GOVERNMENT Source: MDeC 22

23 DIGITAL GOVERNMENT ADDRESSES A PROMISE… 23 Source: MDeC

24 THANK YOU Malaysian Administrative Modernisation and Management Planning Unit Prime Minister’s Department