T100 device encryption rework SOP

If user calls in for this issue (see last page for user scenarior), please guide user get through page 3 to 5 to disable security boot. Please provide Liveupdate “functional Improvement” to user and guide them run this tool. Please help ensure user’s device “Device encryption” is disabled. If user walk in TSD. Please help guide user get through all the steps Besides, please help back up user’s data and update eMMC FW to 2.4. Run “functional Improvement” tool Enable device encryption. Please use following tool and SOP to update FW and check FW version (SOP and TOOL will be attached)

Rework SOP Enter BIOS

Rework SOP disable security boot

Rework SOP Save, exit, and enter into OS

Rework SOP After into OS, you will see 2 different scenarios, 1.If device goes straight into OS -> please go to page 7 and follow the steps 2.If Bitlocker windows shows up (which means encryption finished) -> please go to page 8 and follow the steps

Rework SOP please help back up user’s data (this step could be skipped if released) Update user’s device to Sandisk FW 2.4 and run “functional Improvement” tool Repeat page 3 to 5 steps to enable Security boot Enter OS Check if device encryption turn on On -> rework done Off -> please turn on device encryption for user

Rework SOP Please guide user Go to following link to get recovery key 2 nd device needed Click option 2

Rework SOP click Bitlocker Recovery Key

Rework SOP Logoin windows ID and verification

Rework SOP Get recovery key

Rework SOP Input recovery key and continue

Rework SOP Unlock and enter OS And follow steps next pages

Rework SOP please help back up user’s data (this step could be skipped if released) Update user’s device to Sandisk FW 2.4 and run “functional Improvement” tool Repeat page 3 to 5 steps to enable Security boot Enter OS Check if device encryption turn on On -> rework done Off -> please turn on device encryption for user

Rework SOP If you see situation like attached picture which means the unit is under decryption/encryption process. Please wait until device decryption/encryption finished. Please wait until process done and you will be able change the config again.

Rework SOP Or you could use command “manage-bde.exe –status” to check the decryption status (Administer login is required )

If still can not enter OS after disable security boot, please follow the steps: If encrypted, please ask Bitlocker recovery key from user. Unlock with recovery key and Update FW2.4 and run factory process. If not encrypted, Update FW2.4 and run factory process Check if device encryption turn on On -> rework done Off -> please turn on device encryption for user

What user will see when this bug happens Hang at ASUS logo Hang at repairing Hang at recovery Hang at desktop (status bar blinks) No tile in Metro mode