ProAlarm Viewer NSP Date issued September 2007 Document reference & release version TR-IAS Ed 1.5 These presentation materials describe Tekelec's present plans to develop and make available to its customers certain products, features and functionality. Tekelec is only obligated to provide those deliverables specifically included in a written agreement signed by Tekelec and customer. Training documentation Notes 1

ProAlarm Viewer NSP Training Manual This Training Manual is in accordance with ProAlarm NSP Issued September Copyright © 2007 TEKELEC France. All rights reserved In accordance with its policy of constant product improvement, TEKELEC France reserves the right to change the information in this manual without notice. No part of this manual may be photocopied or reproduced in any form without the prior written permission of TEKELEC France. Software license notice Your license agreement with TEKELEC France specifies the permitted and prohibited uses of the product. Any unauthorized duplication or use of ProAlarm NSP, in whole or in part, in print or in any other storage and retrieval system, is prohibited. Trademarks All product names mentioned are trademarks of their respective owners. In USIn France 5200 Paramount ParkwayParc de la Mer Rouge Morrisville, NC E rue Salomon Grumbach (USA)68059 Mulhouse Cedex (France) Tel: Tel: Training documentation ‘06 | 2 Notes 2

Class outline  This class is intended to provide you with an full introduction to ProAlarm Viewer as well as an understanding of its basic concepts and operations  Class Outline includes the following sections: - Operating ProAlarm Viewer Lesson Objectives How to start ProAlarm Viewer Maps and Tables Handle the Map Viewer menu Handle the All Alarms menu Option menus Lesson Review Hands-on Practice Training documentation ‘06 | 3 Notes 3

ProAlarm Viewer Operating Training documentation ‘06 | 4 Notes 4

Lesson objectives After this class, you will be able to Handle the various parts of ProAlarm Viewer Display alarms Manage alarms Training documentation ‘06 | 5 Notes 5

How to start ProAlarm Viewer Access to the NSP through your Web browser with your login and password and then : Click on ProAlarm Viewer icon in the Application box OR Select ProAlarm in the Application menu Training documentation ‘06 | 6 Notes 6

Maps and Tables Training documentation ‘06 | 7 Notes 7

Main Menu 2 ways to view the alarms Map Viewer (Map + corresponding table) The table is only listing the alarms of the objects shown on this map All Alarms (table only) All alarms are shown in this table To show the list of available maps To show the table Listing all alarms Training documentation ‘06 | 8 Notes 8

Handle the Map Viewer menu Training documentation ‘06 | 9 Notes 9

Map List By default ProAlarm Viewer will show the Map Viewer List of the available Maps Click on one Map’s name to open a new window containing this Map. All users level with the role NSPBusinessXXX are able to handle maps Click on the Map’s name Training documentation ‘06 | 10 Notes 10

Map Window The pop-up window contains a Map with objects (upper part) And also a Table to show those objects alarms (lower part) Training documentation ‘06 | 11 Notes 11

Map Tool Bar Select one or several objects on a map Moving the map Pan Zooming Zoom in Automatically zoom in to the center of the screen Zoom out Automatically zoom out from the center of the screen Fit contents to screen Fit to view all resources in the area Top map Layer Go to the topmost layer of the map (in case of map aggregates) Zoom in rectangle Select the area you want to zoom in Refresh screen Manual or Automatic (check box) Training documentation ‘06 | 12 Notes 12

Objects handling Left-click on one object to focus on it The object is taking the color of its highest severity alarm The Alarm table will list this object’s alarms Training documentation ‘06 | 13 Notes 13

Objects handling Right-click on one object to open the context menu This menu depends on the object which is selected For objects with alarms Alarm menu to acknowledge or terminate the object’s alarms For Signaling Linksets Diagnostics menu to open ProDiag pop-up windows Training documentation ‘06 | 14 Notes 14

Objects handling For Map aggregates objects When a map is containing objects representing other maps Right click to Drill down : Top most layer of the map or to Drill up : Training documentation ‘06 | 15 Notes 15

Alarms Table The lower part of the Map Window is showing 2 tables listing the alarms from this map’s objects First table showing the opened Alarms or the Terminated Alarms Second table showing the details of one specific Alarm Click to hide the Tables Training documentation ‘06 | 16 Notes 16

Alarms Table Alarms : opened is providing the list of current alarms from this map’s objects Alarms : terminated is providing the list of terminated alarms from this map’s objects Events is providing the list of events occurred for a selected alarm Training documentation ‘06 | 17 Notes 17

Map Tool Bar Terminate the selected alarm(s) Must be at least NSPBusinessPowerUser Acknowledge the selected alarm(s) Number of Rows Number of lines shown in the table Navigation available if more entries than lines shown Show Detail Show the details of the selected alarm(s) Details shown in the Events table Select All | Select None Filters (details on next page) Training documentation ‘06 | 18 Notes 18

Filter options Perceived Severity (Alarms : opened only) Filter on a specific Alarm Severity Managed Object Class Filter on a specific type of object Training documentation ‘06 | 19 Notes 19

Filter options Alarm Type Filter on a specific type of alarm Alarm Cleared (Alarms : terminated only) From Last Hour back to 30 Days Ago Training documentation ‘06 | 20 Notes 20

Alarms Details To show one alarm’s details Select one alarm by using the checkbox in the Select column Click on Show Detail Check the alarm you need details on Then select Show Detail The Events table will show all events related to the selected alarm Training documentation ‘06 | 21 Notes 21

Alarms handling When an alarm is acknowledged The date and the owner are shown in the table When an alarm is terminated It is shown as Cleared until next screen refreshment then it moves to the Terminated alarms table Training documentation ‘06 | 22 Notes If a ProTraq alarm is manually terminated by a user, but then a terminate event is sent by the ProTraq application, this event will be rejected and will be shown as an isolated clear event. 22

Handle the All Alarms menu Training documentation ‘06 | 23 Notes 23

Opening All Alarms Select Open > All Alarms to show the Table containing all alarms for all monitored objects To show the table listing all alarms for all visible objects in NSP Training documentation ‘06 | 24 Notes 24

All Alarms tables The All alarms table is listing all alarms for all objects monitored in ProAlarm The features are the same as for the tables presented previously Training documentation ‘06 | 25 Notes 25

Option menus Training documentation ‘06 | 26 Notes 26

Option menus Display > Preferences Maximum time before refresh if automatic screen refresh is disabled Interval between 2 refreshment of the screen Default number of records per page (max 300) Training documentation ‘06 | 27 Notes 27

Option menus Help User manual opens a pop-up window showing the user manual in.pdf About ProAlarm Training documentation ‘06 | 28 Notes 28

Lesson review Q. How can you display alarms of a specific object ? (From a map and from a table) Q. What kind of filters can be applied ? Q. How to acknowledge an alarm ? Q. How to terminate an alarm ? Multiple alarms ? Training documentation ‘06 | 29 Notes 29

Hands-on practice Exercise 1 : Display the map* you created with ProAlarm Config. Exercise 2 : In the Alarms : Opened list, use a filter to display only Warning (or Minor) alarms of the last 24 hours. Exercise 3: Acknowledge a Warning (or Minor) alarm then verify the status of the alarm Exercise 4: Terminate this alarm and switch to the Alarms: Terminated list. Check that the alarm is found in the Terminated alarms * Or another map according to the maps designed with the Configuration tool Training documentation ‘06 | 30 Notes 30