Charlotte, Raleigh, and Durham: T hree NC Cities’ Efforts in E-government June 27, 2001

2 Charlotte’s Definition: E-Business Providing financial and service transactions electronically over the Internet, such as -- Applying for licenses, permits, and Board applications -- Viewing crime statistics by street and getting accident reports from the Police Department -- Paying taxes and water/sewer bills

3 Charlotte’s Web Site

4 Shared Website City runs joint web site with Mecklenburg County – – –

5 Success to date Website has been utilizing online services since 1997 Average 23,000 individual visitors per week Average 1,500 police reports a week Average 25 parking tickets paid per week

6 Next Steps Reevaluate business processes required to carry out e-business transactions Established City staff team in August 2000 Implement $200,000 of $2.4 M request in FY 02 Working to enhance website and will consider adding 135 potential services online, including –Payment of most City licenses, citations and permits –Internal services for city employees; expense forms –New water service requests and other services requests

7 Next Step: NC e-procurement Evaluate participating in state e-procurement system announced in February 2001 Web-based service to capitalize on state and local buying power through “master” contracts, without separate bids = lower product cost Self-funded/private partnership between NC and Accenture –No State Appropriation –1.75% supplier fee based on total contract amount

8 Conclusion Charlotte is doing well, but have much more to do to fulfill our e-business potential Charlotte is well-positioned to capitalize on the use of e-business technology for the benefit of our citizens