 More features than Skype  Help and support is great to help users with the many features  In-meeting technical support is available 24/7  Audio and teleconference features are good  Security and server is much better than Skype

 Having more features made it more overwhelming  More expensive than Skype  Screen Sharing was horrible when I tested it  The video feed was not that great as well  Add-ins must be installed – example is to upload a file

 The video feed looked a lot better than Adobe Connect  Features included are either very inexpensive or free  Payment options are also very flexible with three different plans  With less tools it is much more simple to use than Adobe Connect

 Help and Support is disappointing  Not many tools for conferencing  The security system is weak  Their lack in contact information given to the user  For an additional fifteen to thirty dollars a much better VoIP Service such as Phone Power or ITP can be purchased

 The video feed and screen sharing option is widely used and very useful; it should be standard and perform well  Various tools such as Adobe’s whiteboard are essential for communication in conferences  These tools must be very simple to navigate to and easy to use with extra help and support  Security must always be in mind from the server to the users contact information