Professional Etiquette

Would you hire Doug or Arthur?

What is Etiquette? Make others feel comfortable and respected Not a list of rules 80% common sense, 20% respect

A Positive First Impression What’s your purpose? Introductions Unless given permission, address people by title and last name (Mr. Smith) “Small” talk

Dress for Success Clothes should be clean and fit well What message do you want to send? Shoes say a lot Questions/Examples

Before the Meal… Eat in advance Review menu before you arrive, if possible Don’t rearrange seating arrangements Be polite to everyone Turn off your phone! What do I do with the napkin?

Ordering Your Meal Ask your host for recommendations and order in mid-price range Avoid messy, complicated meals Avoid alcohol (most of the time) The bill

You’re Being Judged… Focus on the conversation – not the food Keep pace with others at the table Elbows off the table Don’t speak with food in your mouth No grooming or blowing nose Never call attention to the dining mistakes of others

Nonverbals & The Handshake Match your verbal and nonverbal communication Handshake should not last longer than greeting Avoid “hand over hand”, touching, or patting Firm enough to display confidence without being a bone crusher

Cutting Your Food American and Continental Style Demonstration

Digging In! Wait to eat until everyone has been served Bring food to your mouth, not head to plate Spoon soup away from you Keep used silverware on plate, not table When finished, fork prongs down resting on plate No “doggy bags”

Need Help? Career Services Personal consultation on etiquette, designing your elevator pitch, and professional dress Career counseling Job search assistance Mock interviews Resume and cover letter review Salary and benefits negotiation Connections Program Weekly social lunches Communication skills Social events (weekend and evening) Transitional and organizational support On- and off-campus referrals Supported employment

Questions?