McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved. Job Satisfaction Chapter 4

4-2

4-3 Job Satisfaction A pleasurable emotional state resulting from the appraisal of one’s job or job experiences ๏ It is based on both cognition (calculated opinions of your job) and affect (emotional reactions to your job) ๏ Affect colors cognition, and vice-versa

4-4 Value-Percept Theory Does your job supply what you value? ๏ Dissatisfaction = (V want - V have ) x (V importance )

4-5 Value-Percept Theory Does your job supply what you value? ๏ Dissatisfaction = (V want - V have ) x (V importance )

4-6 Value-Percept Theory

4-7 Job Characteristics Theory Core job characteristics

4-8 Job Characteristics Theory

4-9 Mood and Emotions Even the most satisfied employees aren’t satisfied every minute of every day Satisfaction levels wax and wane as a function of mood and emotions

4-10 Mood and Emotions

4-11 Mood and Emotions Affective events theory ๏ Specific events trigger discrete emotions during the course of the work day

4-12 Mood and Emotions

4-13

4-14 How Important is Job Satisfaction?

4-15 Application Tracking satisfaction ๏ Job Descriptive Index