Leasehold Forum REGENERATION & HOUSING Repairs Service Update A presentation by Giuseppe Coia, Head of Repairs

Agenda Introduction The repairs team What contracts have been procured Objectives Service improvements Value-for-money Performance Management of the works Your say

The Repairs Team Work closely with colleagues in Home Ownership Customer Service Centre Focusing on contract management Surveyors Project management Making contractors accountable Packaging of future work Accountability Value-for-money

Contracts Responsive Repairs and Maintenance – Morrison and Kier District Heating – T Brown Mechanical Works – T Brown Electrical Works – Wiggington Door Entry, Emergency Lighting, Fire Alarms, Lightning Conductors – Alphatrack

Objectives Complimentary contracts Works directed to where the expertise exists More direct service provision Optimum terms Competitive rates Handy persons Greater planning and packaging of works Maintaining the properties in good condition Life cycle asset management approach

Service Improvements Successful mobilisation Communal mechanical and electrical More transparent invoices Compliance – asbestos, water hygiene, electrical, fire safety Investing in our homes Regenerating our estates Accountability

Performance Upper quartile KPI performance Focus on right first time Staff and contractor ownership Revenue and Capital budget savings Staff structure savings – Council savings Re-structure

Management of the Works New posts – QS, project managers, commercial business support Performance framework Accountability Resident liaison Communication Responsive effective contractors

Your Say Questions Comments Follow on actions Thank you for your time