2/21/20161 Chapter 2 “Communication Process” OHS

2/21/20162 Topics of Discussion Elements Principles Components Processes Levels of communication Characteristics of competent communicators

2/21/20163 Elements Process Symbols Meaning

2/21/20164 Principles Transactional Complex Unavoidable Continuous Learned

2/21/20165 Components Context People Occasion Task

2/21/20166 Components Environment 5 Senses

2/21/20167 Components Climate Emotions 1.Negative 2.Positive

2/21/20168 Components Communicator Creates meaning Sends and receives messages

2/21/20169 Components Message Conveys content “ feeling “ relationship

2/21/ Components Channel Space through which a message passes

2/21/ Components Noise Disrupts communication

2/21/ Components Barrier Blocks communication

2/21/ Components Feedback Assurance Adjustment Insight

2/21/ Processes Senders-Receivers Sensory perception Encoding Transmitting

2/21/ Processes Receiver-Senders Acquiring Decoding Provide feedback

2/21/ Levels of Communication InTRApersonal 1 person Most used level Origination of all communication Self talk

2/21/ Levels of Communication InTERpersonal 2 people

2/21/ Levels of Communication Small group 3 or more in discussion

2/21/ Levels of Communication One to group Many listeners with one speaker

2/21/ Levels of Communication Mass Reaching millions with one transaction

2/21/ Competent Communicator Characteristics Ethical Keeps confidences

2/21/ Competent Communicator Characteristics Accessible Makes others feel welcome

2/21/ Competent Communicator Characteristics Responsible Admits mistakes Follows through

2/21/ What This Means Communication requires a great deal of effort and thought It has many opportunities for miscommunication