CommSoft RMS Solutions for Education

The CommsOffice Product Range

The CommsOffice range We specialise in supplying communications management solutions: CommsOffice – call accounting, reporting CommsOffice Pro – call accounting with live call stats/wallboards/performance reports CommsOffice Enterprise – as above plus data traffic reports CommsOffice Voice – call/voice recording solutions CommsOffice Console – operator call handling CommsOffice CTI – ‘Screen pop’ record cards CommsOffice Campaign – Campaign dialler

Why buy CommSoft products? Buying a new telephone system is an investment for your school, college or university CommSoft products add value to your telephone system purchase CommSoft products provide telephony information – you cannot manage costs or performance if you do not monitor Education managers are looking to cut business costs, examine staff productivity, provide statistics to the county/government/local authority & comply with guidelines

CommsOffice in Education CommsOffice provides management information CommsOffice provides abandoned call statistics at crucial times like enrolment CommsOffice assists with staff/resource planning CommSoft supply voice recording solutions for recording calls such as absence reporting or security threats CommSoft supply CTI screen pop for ‘popping’ staff, supplier or pupil records for efficient & informed relationships CommSoft supply CommsOffice Console for transfer, parking & holding calls (single or multi site)

CommsOffice Suite A range of communications management software solutions that enable managers to get the true picture of staff productivity or calls to & from campus Familiar MS Outlook™ interface Think MS Office™ for telecommunications Designed to add value to telephone system purchases Great features at sensible prices for education budgets Close development & integration partners with Panasonic

Features & Benefits of CommsOffice range Modular suite – add applications as required One database, one interface through all products to minimise training Informative call management reporting with wide range of reports Integrated live statistics for a live ‘agent’ view during periods like enrolment Ticker-tape scrolling view of live call information no matter what application you are working in Microsoft Outlook appearance – familiar and easy to use Integration of voice recording files with call management reporting for easy search/call retrieval Network reports show internet sites visited, use and user activity Pick up reports from off site with security permissions Multi-site capability - scalable Built-in alarms and fraud prevention to highlight telephone system abuse UK based support, design & integration Simple software registration process & full Helpdesk support available Easy to install and maintain with proven & reliable stability – used by many in the education sector

The Today Screen

Reports Wide range of ‘standard’ reports available in all versions The only supplier with Auto Attendant reporting on Panasonic Agent performance reports Filter data by ext, date range, DDI, trunk etc. Custom report builder in Enterprise version Scheduled reports - automatic Easy to interpret & run ad hoc reports E mail reports or use in presentations

Report example

‘Agent’ Performance

Call/Voice Recording We supply a range of voice recording solutions: CommsOffice Voice – trunk or extension..

Benefits of Voice Recording 1.Increase security, guard against abusive calls/threats 2.Improve & monitor staff performance 3.Compliance with regulatory requirements 4.Decrease liability 5.Reduce costly mistakes 6.Increase patient satisfaction 7.Return on investment within months for most clients 8.Assist/coach staff live 9.Reduce likelihood of who said what disputes

CommsOffice Voice

Search recordings

CommsOffice Console Call handling area Extension handling area Phone pad and message area

CommsOffice CTI Database Lookup (Screen pop with name, company name etc from multiple places) Outlook Contacts ACT! (Version 8 onwards) URL based Databases Dialing from: Outlook Contacts ACT! CRM Word Excel Outlook Any Third party application HTTP Pages (Web browsers)

CommsOffice CTI

Some Education Clients.. Hunters Hill Technology College Evesham & Malvern Hills College (South Worcs College) Royal School for the Deaf Oakway Infant School Streetly School College of North East London St Josephs College St Columbus College Regent College Oakmeads Community College Wycliffe College Groby Community College Wolverhampton College Salisbury College Stroud College Bognor Community College Hereford College of Art & Design Royal Veterinary College