Information Technology at Emory IT Briefing January 2004.

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Presentation transcript:

Information Technology at Emory IT Briefing January 2004

Information Technology at Emory Information Technology Division Technical Services IT Briefing Agenda 1/13/04 alias update Support Services update NetCom Q&A CSD update –Support Magic –DeskNet –Service Input Olya Jerschkowsky Mahbuba Ferdousi Paul Petersen Karen Jenkins

Information Technology at Emory Information Technology Division Technical Services Support Services Update Oracle 9i migration Kronos BB6

Information Technology at Emory Information Technology Division Technical Services Support Magic BMC acquisition Upgrading to SP1/MR1 in February RFP responses received Electronic Support Request –Quick demo, new look/feel & authentication –SOM testing next week – into application to continue as a transition

Information Technology at Emory Information Technology Division Technical Services DeskNet 2004 Proposed initiatives for 2004 –Hardware recommendations Desktop & laptop for Win & Mac –Software standards & support OSs, browsers, clients, etc. –Fall EOL Included applications, config’s, etc. Other suggestions? Send to to participate in one or more

Information Technology at Emory Information Technology Division Technical Services Service Review Need your input!! Identify new / existing services to review during the briefing –Training needs –Features: current and planned additions or modifications –What works well / needs improvement –Current / future technical architecture Examples –Webdrive review & input?

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