Urban Transport System in İstanbul Regional Meeting on Sustainable Transport Policies in Southern Europe, June 2007, Budapest, Hungary Kaan Yıldızgöz Quality & Corporate Development Manager İstanbul Ulaşım A.Ş.

İstanbul Ulaşım Urban rail operator Founded in urban rail lines 53 km length 860 employees passengers/day

İstanbul Ulaşım Signed UITP Sustainable Development Charter in 2005 % 76 Customer Satisfaction Level % 80 Mystery Travellers % 135 Cost Coverage Ratio % 12 Concession Fee % 18 VAT Rate

Fares Token( corporate ticket )€0,70Token( corporate ticket )€0,70 Akbil (touch into memory card)Akbil (touch into memory card) Standard€0,67 Discounted€0,43 Daily, Weekly, Monthly types Flat FareFlat Fare Fare level is defined by authorityFare level is defined by authority Free transfer in 90 minutesFree transfer in 90 minutes

LAND BASED 89% PRIVATE CARS MINIBUS I.E.T.T. RAIL BASED %7 T.C.D.D. (STATE RAILWAYS) ISTANBUL ULASIM DOLMUS TAXI WATERBORNE %4 PRIVATE MOTORBOATS I.D.O. PRIVATE OWNED BUSES COMPANY SERVICE BUSES Transport Modes in Istanbul

Istanbul ~ 12 milllion population~ 12 milllion population ~ 1.5 million private cars (%27 of Turkey)~ 1.5 million private cars (%27 of Turkey) ~ 2.3 milllion motorised vehicles (%20 of Turkey)~ 2.3 milllion motorised vehicles (%20 of Turkey)

Settlement Areas in Istanbul

Trends in Istanbul

(*) Population (million) Automobile (million) – 5.1 Motor Vehicles (million) – 7.2 Number of motor vehicles has increased by 8.2 times while population has increased 2.5 times. 640 cars are registered in Istanbul daily. Source: H.Gerçek

Car Ownership Trend Source: H.Gerçek

Major Problems of Istanbul Dramatic Growth in Population Dramatic increase in Car Ownership Unregulated Urban Growth Road Based Policies Environmental Pollution Lack of coordination between the responsible institutions

Three Pillars Of Solution Source: UITP

World greatest Light Rail Event! See You in Istanbul in 2008

Kaan Yıldızgöz THANK YOU FOR YOUR PATIENCE